Full-Time

Trust Officer

Confirmed live in the last 24 hours

BitGo

BitGo

201-500 employees

Secure custody and financial services for digital assets

Financial Services
Crypto & Web3

Senior

Sioux Falls, SD, USA

Required Skills
Communications
Customer Service
Requirements
  • Bachelor’s Degree and an advanced degree or certification
  • 6 years of customer relationship service and 3 years of experience working at a trust company
  • Highly effective verbal and written communications
  • Strong customer service skills
  • Accuracy and attention to detail
  • Highly organized with work tools like emails, spreadsheets, databases
  • Extremely high sense of urgency when servicing external and internal clients
  • Analytical skills, positive attitude, listening and problem-solving skills
Responsibilities
  • Responsible for the oversight of all accounts under administration
  • Provide high-quality customer service by owning, monitoring, and improving customer service
  • Handling customer inquiries, managing client communications throughout the entire customer relationship experience
  • Involvement in new account acceptance, account opening procedures, distributions, and closing account procedures
  • Ensure adherence to all legal and regulatory requirements related to Trust administration
  • Perform thorough annual and periodic reviews of trust accounts to ensure ongoing compliance, accuracy, and client satisfaction
  • Maintain proficient knowledge of trust rules and regulations, as well as company policies and procedures
  • Work closely with internal teams to ensure a cohesive approach to customer onboarding and account administration
  • Develop and maintain expertise in the products and services offered to clients

BitGo offers a comprehensive suite of secure custody and financial services for digital assets, including regulated custody, borrowing, lending, and core infrastructure. Their technologies encompass multi-signature wallets, Threshold Signature Scheme (TSS) technology, support for over 600 tokens across various blockchains, DeFi access, staking, NFT wallets, and serving as the sole custodian for wrapped Bitcoin (WBTC).

Company Stage

Series C

Total Funding

$187.9M

Headquarters

Palo Alto, California

Founded

2013

Growth & Insights
Headcount

6 month growth

23%

1 year growth

30%

2 year growth

6%

Benefits

Company-paid medical, dental, and vision plans

Catered lunches, fresh snacks, and gourmet coffee

Commuting made easy with company-paid Caltrain passes

Competitive compensation, stock options, and 401k plan

Computer equipment and workplace furniture

Flexible vacation time