Do you want to change the world? We do, too.
SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
Summary of Role:
In this role, you will manage a team of Project Coordinators (PCs) who are responsible for direct interface with homeowners throughout the design, installation, and commissioning of residential solar systems. You will be responsible for hiring, onboarding, developing, coaching, and mentoring and leading teams of PCs. In addition to building, developing, and managing a team, you will be part of a leadership group that will identify and continuously improve both the operational workflows of the PCs and the experience of the homeowner.
Essential Duties & Responsibilities:
- Hires, onboards, develops, and coaches PCs. Monitors and manages performance and surfaces effectively corrects underperformance.
- Manages or directly handles escalation calls and/or requests from PCs for advance support on highly complex or otherwise problematic homeowner use-cases.
- Working with cross-functional leaders, augments existing or develops new metrics, analytics, and dashboards to monitor and manage PC performance and process efficiency.
- Support closed loop learning to develop, refine, and implement processes to improve efficiency and customer experience.
- Works cross-functionally to identify, understand, and develop solutions for inter-and-intra departmental operational friction points.
Minimum Qualifications:
- 1+ years Project Coordinator or equivalent solar operations experience and 1+ years demonstrated effective people-management experience in a customer-facing organizations or teams.
- Demonstrated ability to leverage analytics and metrics to monitor and manage complex operational workflows and individual performance.
- Experience working with cross-functional leaders in complex operational environments including hands-on participation in workflow optimization and change management projects.
- Demonstrated strong written, verbal, and aural communication skills including participation in development of written proposals for business process improvement proposals.
- Hands on experience with an enterprise CRM such as Salesforce or equivalent.
- Candidates must reside in Austin, TX or Tempe, AZ to be considered for this position.
Preferred Qualifications:
- Experience in construction and/or construction management preferred but not required.
Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation:
[email protected]. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.
NOTICE TO ALL APPLICANTS AND EMPLOYEES
Availability of Affirmative Action Plan for Review
SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.
