Tricon Residential is an owner and operator of a growing portfolio of more than 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential. For more information, visit Tricon Residential. 

Job Description

The National Account Resolution Specialist is responsible for managing the eviction process for any Resident that has not financially met the terms of their lease agreement. The National Account Resolution Specialist’s primary role is to be solution-oriented and assist residents in bringing their account into good standing or helping them relocate.

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein.  Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

Manage Payment Experience

• Ensure all residents are treated with dignity and respect in every interaction, while offering viable options to help navigate towards the best possible resolution

• Collaborate with team to achieve Tricon’s monthly delinquency goals

• Work with both internal and external customers to troubleshoot resident payment issues until resolution

• Effectively communicate and work with Accounting Department to ensure resident balances are accurate, and that any necessary adjustments are made and communicated in a timely manner to all parties

• Consistently inform all residents of Tricon’s payment policies, procedures, and their contract obligations

• Treat all internal and external customers in a fair and consistent manner, and in accordance with Tricon’s Guiding Principles, Purpose Statement, Policies, and Fair Housing requirements

• Review all ledgers, notices, leases, and communications for accuracy prior to distribution

Manage Notice/Eviction Process

• Ensure Notice to Pay or Quit Process is completed in a thorough, consistent, and timely manner each month.

• Prepare eviction files on notices of non-compliance when needed

• Demonstrate knowledge of local and federal laws regarding notices, evictions, lockouts, etc.

• Communicate with residents daily/weekly during the eviction process, educating them on their options, fees, and the process expectations

• Collaborate with appropriate team to schedule Occupancy Checks when needed

• Actively manage eviction attorney to achieve resolution in a timely manner

• Effectively communicate any scheduled lockouts, skips, court dates, or return of possession dates/details to all appropriate team members

• Request Health and Safety Inspections when necessary to confirm condition of property when habitability questions arise during eviction/collections process

• Ensure all residents are moved out of appropriate systems in a timely manner and manage all necessary dashboard information/alerts

• Manage the Squatter Eviction process to ensure eviction of all unauthorized occupants are handled appropriately and in accordance with the law

• Complete all Action Items daily/weekly as assigned

Qualifications:

To be successful in this role, you should possess the following qualifications:

• Exceptional customer service

• Deal with situations and issues proactively and persistently

• Extremely organized

• Detail oriented

• Must be comfortable with high call volume

• Prior experience in property management or collections preferred

• Strives to consistently meet and exceed service standards

• Excellent verbal and written communication skills required

• Ability to work well using office electronic tools, basic accounting and math skills

• Knowledge of Yardi preferred.

Minimum Requirements:

• High school diploma or GED

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit; talk; and hear.

• Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.

• Occasionally lift and/or move up to 10 pounds.

• Vision abilities required by this job include close vision, distance vision and depth perception.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

Salary Range

Placement within this compensation range will be determined by the candidate’s knowledge, experience and skills.

$50,440.00 - $75,660.00