UX Product Manager
Experience Manager, Member Experience Team
Posted on 4/18/2023

1,001-5,000 employees

Mutual insurance provider
Company Overview
Wellmark's mission is making health care better. The company is committed to being a trusted, innovative, and inclusive leader focused on improving the health of the people and communities it serves.
Des Moines, IA, USA
Experience Level
Desired Skills
UI/UX Design
IT & Security
  • Bachelor's Degree in Computer Interaction, Cognitive Science, Engineering, Ergonomics, Computer Science, Business Administration or Industrial Design or direct and applicable work experience
  • Minimum of 7+ years of relevant experience, including expertise in design thinking, and lean and agile software delivery, including at least two years of informal leadership experience
  • Proven and successful track record in ideating, developing, and delivering on a broad operations strategy for the customer experience (preferable in the consumer market)
  • Ability to think strategically and cross-divisional with a strong consumer focus
  • Demonstrated experience using product management discipline
  • Strong verbal and written communication skills, including experience engaging executives and other stakeholders important in decision making
  • Demonstrated ability making data-driven business decisions
  • The ability to work well in a team environment and be capable of building and maintaining positive relationships with other staff, departments, and customers
  • Software Development Lifecycle (SDLC) knowledge
  • Travel 5-10%
  • Prior experience from a leading consumer brand recognized by customers for experience
  • Consumer product or internet software product management experience
  • Three or more years working in or with lean and agile software delivery teams
  • More than three years working with design professionals, within a design thinking process
  • About the Career: You will serve in key leadership and execution role within a team responsible for creating and managing a member experience product vision, strategy, and roadmap in support of corporate goals and objectives. You will manage the process responsible for defining, prioritizing and executing on Wellmark's user and member experience roadmap across all functional domains. You will provide oversight and direction to ensure the overall member experience is managed as a product, in alignment with corporate strategies and delivery of a continuously optimized user experience. Using effective relationship management skills, you will collaborate with stakeholders across the organization to define and prioritize member experience needs for new features and enhancements to bring together an experience product vision
  • Our Ideal Candidate: You look forward to leading a cross functional senior leadership team through product prioritization, roadmap definition and alignment to strategy.You feel effective when you deliver a product that performs to goals or measurement driven optimization can occur to meet a defined target goal. You are inquisitive and focused when a complex user problem arises that requires empathy, ideation, prototyping and critical thinking to arrive at a solution. While you may be new to the insurance industry, you are engaged in learning Wellmark as a business and the members we serve
  • Click here to learn more about us and meet a couple of our members (customers)