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Full-Time

Principal Data Analyst

Customer Support

Confirmed live in the last 24 hours

Flex

Flex

10,001+ employees

Provides contract manufacturing and supply chain solutions

Industrial & Manufacturing
Social Impact
Energy

Compensation Overview

$153k - $186kAnnually

Senior

New York, NY, USA

Hybrid role requiring 3 days a week in office, located in Union Square.

Category
Data Analysis
Data Engineering
Data & Analytics
Required Skills
SQL
Tableau
REST APIs
Looker
Data Analysis
Snowflake
Requirements
  • Bachelor’s Degree with a quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.)
  • 6+ years of experience using analytical and statistical methods to support and drive critical business outcomes
  • Prior analytics experience within customer support, customer service, customer experience, or similar functions
  • Effective communicator who can break down complex technical concepts into simple business vernacular and translate unstructured business problems into clearly defined requirements with minimal oversight
  • Demonstrated success supporting and influencing business strategy across from an analytics perspective
  • Advanced experience with SQL, business intelligence tools (e.g., Tableau, Mode, Looker, etc.)
  • Experience with ETL processes, especially utilizing dbt and Snowflake
  • Strong quantitative, analytical, and problem-solving skills; must be very comfortable with data analysis and driving decision making
  • Biased for action - doesn’t let perfect be the enemy of good enough, willing to build a first prototype and improve based on learnings, etc.
  • Have a natural curiosity to dive into the details and have a strong analytical mindset
Responsibilities
  • Partner with Customer Support leadership, Strategy, Product, Engineering, and other cross-functional stakeholders to achieve business goals
  • Work closely with cross-functional partners to deliver data-driven insights and actionable recommendations for continuously improving the customer support experience
  • Collaborate closely with the rest of Analytics and Business Intelligence to improve our source of truth CS data
  • Monitor and diagnose KPI performance and present findings to senior leadership
  • Work with CS, Strategy, and Finance to continuously improve CS capacity forecasting/planning
  • Design tests and perform analyses to evaluate the impact of new product features, operational improvements, and internal tooling changes
  • Combine data and strategy - being that bridge between what the data is telling us and the implications for strategic priorities within CS

Flex provides comprehensive electronics manufacturing services, originally starting with circuit board production for tech companies in Silicon Valley. The company automates the manufacturing process to ensure reliability and cost-effectiveness, which has made it a trusted partner for various industries, including automotive, healthcare, and consumer electronics. Flex's services encompass design, engineering, manufacturing, and supply chain management, allowing businesses to outsource their production needs and focus on their core activities. A key differentiator for Flex is its subsidiary, Anord Mardix, which specializes in critical power solutions and custom products for clients with complex requirements. Additionally, Flex is dedicated to sustainability, aiming for a significant portion of its customers to adopt science-based emissions targets by 2025, reflecting its commitment to environmental responsibility.

Company Stage

IPO

Total Funding

$200M

Headquarters

Singapore, Singapore

Founded

1969

Simplify Jobs

Simplify's Take

What believers are saying

  • Flex's membership in the Reverse Logistics Association positions it as a leader in sustainable practices and circular economy services.
  • The acquisition of FreeFlow expands Flex's capabilities in multiple markets, including data centers and lifestyle, enhancing its product lifecycle services.
  • Flex's diverse clientele across sectors like automotive, healthcare, and consumer electronics provides stability and growth opportunities.

What critics are saying

  • The competitive landscape in electronics manufacturing requires Flex to continuously innovate to maintain its market position.
  • Integrating acquisitions like FreeFlow poses challenges in aligning operations and cultures, which could impact service delivery.

What makes Flex unique

  • Flex's extensive history and evolution from circuit boards to comprehensive contract manufacturing set it apart from newer entrants in the market.
  • The acquisition of FreeFlow enhances Flex's reverse logistics and circular economy services, emphasizing sustainability and second-life products.
  • Flex's commitment to sustainability, aiming for 70% of its customers to have science-based targets for emissions by 2025, aligns with global environmental efforts and differentiates it from less eco-focused competitors.