Sr. Manager

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This role is to ensure that all technology investments, vendor engagements, and third-party relationships are aligned to business strategy, financially optimized, operationally efficient, and governed with rigor from intake through lifecycle management. It serves as the central control point for technology demand, enabling informed decision-making across technology spend, capacity utilization, vendor selection, and risk posture.

Acting as the single front door for all technology vendor and investment activity, this role drives transparency, consistency, and accountability across the end-to-end lifecycle; from initial request through evaluation, approval, onboarding, and renewal. While ensuring alignment with enterprise architecture, financial plans, and risk frameworks.

Ultimately, this role ensures alignment, cross-functional integration, and effective execution of Early Warning’s technology strategy providing leadership with the visibility, insights, and governance needed to make disciplined, data-driven investment decisions.

Essential Functions

• Development and implement of process definitions, routing, tracking and reporting of Technology Vendor Management policy and procedures with the technology and finance teams.

• Lead and coordinate deal review ensuring that all proposed vendor engagements are evaluated holistically across cost, capacity, technology architecture alignment, risk exposure, and strategic fit.

• Assists in managing the Technology P&L and providing monthly support on the P&L and forecasting process

• Articulates success factors and identifies critical team goals and objectives

• Interpret and analyze data from multiple sources, providing key analytics and reports for leadership

• Partner closely with TPRM, Security, and Risk functions to ensure third-party risk is appropriately identified, assessed, and managed throughout the vendor lifecycle, embedding risk-aware decision-making into all technology investments.

• Drive small to medium sized initiatives, communications, and analytics

• Prepare necessary supporting analytics to assist departmental and business insights and decision making

• Maintain tracking in internal systems tools

• Developing a thorough knowledge of technology processes, solutions and integration points employed in their assigned business or functional areas

• Authoring highly effective and professional written communications including process assessments, executive communication, and presentations

• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor’s Degree in Business, Finance, Accounting, Project Management and/or Computer Science or related field

• Typically a minimum of 10 or more years of related experience

• 5 or more years Technology or Business Operations Experience

• Advanced Microsoft PowerPoint and Excel or analytics platform skills

• Experience with leading organizational change management efforts

• Effective written, verbal, and presentation communication skills with ability to tailor to varying audiences.

• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

• Highly engaged, self-starter with ability to balance achieving results and fostering collaboration.

• Demonstrated experience in planning and orchestrating assignments to completion.

• Experience with project management tool suites including MS Project, Plainview, and JIRA.

• Demonstrated knowledge of all aspects of the System Development Life Cycle (SDLC) methodology

• Previous experience with P&L / budgets and annual financial planning

• Vendor Management Experience

• Background and drug screen

Preferred qualifications

• 3–5+ years in program management, vendor management, ITSM, or operations

• Experience coordinating cross-functional workflows in complex environments

• Familiarity with vendor lifecycle, procurement, and TPRM processes

• Experience with ServiceNow, Jira, Coupa, or similar tools

• Strong reporting and analytics capabilities

• Experience in regulated environments

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

 

The base pay scale for this position in:
Phoenix, AZ in USD per year is: $129,000 - $161,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness 

•  Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page herefor the latest. Our team can share more during the interview process!

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees. 

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.