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EMR End-user Trainer
Connectivity & Data Integration Team
Posted on 6/29/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Sales
Salesforce
Requirements
  • Bachelor's Degree, or equivalent industry experience
  • 2+ years of experience on an education or support team in hospital or healthcare vendor space
  • Comfortable with up to 30-40% travel
  • Familiar with clinical workflows, especially lab workflows
  • Excellent customer communication skills
  • Ability and willingness to learn from your colleagues about scientific concepts outside of your area of expertise
  • Passionate about education and training staff on new and existing processes
  • Salesforce reporting, account management
  • Familiarity with EMRs: Epic (strong preference), other EMRs: AllScripts, Cerner, McKesson iKnowMed, Meditech, etc. (nice to have)
  • Experience with healthcare terminology concept codes (SNOMED, ICD-10, LOINC, etc.)
  • Knowledge of oncology or genomic data
Responsibilities
  • Create documentation and educational materials for EMR ordering and results
  • Assist with webinars, host virtual or in-person training for sales and support staff
  • Ability to navigate different knowledge areas and provide the best support for the given situation
  • Communicate with customers via support tickets or email distro list to answer educational questions on ordering and results
  • Collaborate with internal teams to resolve support issues via Slack, email, and video conferencing
Tempus

1,001-5,000 employees

Data-driven precision medicine
Company Overview
Tempus is on a mission to provide the necessary tools to usher in an era of precision medicine. The company has built the world's largest library of clinical and molecular data and an operating system to make that information accessible and useful for patients, physicians, and researchers.