2nd Line Engineer

Job Title: 2nd Line Engineer

Location: Fareham – On Site 5 Days a week

Due to the nature of our support requirements this is an office-based role.

We are looking for suitable candidates with an understanding of support services that is interested in building upon current knowledge to progress a career in IT. This is a training role that will enhance skills of a talented technician in service support and provision of equipment in support of training personnel to include provision, recording of solutions and providing repairs and continued service. We are looking for keen candidates with knowledge of IT, devices and an understanding of Windows 10 and device repair, and possibly some limited experience with Desktop support, although training in all aspects will be provided for the right candidate. The role is customer facing so the most important attributes are for you to be able to work within a team and able to converse well with our customers and corporate partners. 

Your role

This position is located at Fareham, Hampshire. The successful applicant may also engage in projects further afield from time to time, as well as be expected to support our other southern sites when required. You will need to maintain a high level of customer satisfaction by clarifying the customers’ needs and ensure they are met whilst working within your agreed support role as defined by your Team Lead. Some of the key tasks and core skills are outlined below but you will also be involved with other work as directed and be expected play your part in contributing to the team’s ability to meet target SLA’s and KPI’s.

Our Hours of support are 0700 – 1630 per week on a split shift, rotated weekly as directed by team lead to cover 37 hours. Example shift pattern will be 0700-1500 & 0800-1630 Monday to Friday. 

Candidates will need to hold a full UK manual driving license.

This role will require you to become security cleared to a high level. Please visit National security vetting: clearance levels - GOV.UK (www.gov.uk)

Your experience

Understanding of IT support and infrastructure, team working. As this is a training role a willingness to learn and progress current knowledge/skills is most important. Tasks to include:

• Assigned Service Desk Support Calls are responded to and completed within the timescales laid down in the SLA and in accordance with defined Fujitsu Procedures.
• To deploy images and software to workstations using Microsoft SCCM or current deployment applications.
• Investigate, diagnose and fix IT related incidents.
• Research, develop, build, test and advise on workarounds, permanent fixes, requests for change (RFC), and new technology.
• Produce and maintain records, procedures and other documentation related to the IS Service
• Adhere to all Fujitsu IS Policy documents, including Change & Release, Configuration, and Security etc.
• Maintain the security of the network services in accordance with the Establishment’s Security Operating Orders and current process documentation.

Knowledge:

• Microsoft Server 2016/2019
• Active Directory
• Backup systems and processes
• Hyper-V / VMWare
• SCCM
• Group Policy Knowledge

Your benefits:

26 Days annual leave plus public holidays (3 flexible)

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)

Perks at work – employee discounts

Employee assistance programme/ virtual GP

Recruitment process

The recruitment process consists of one stage of interviews.

Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining, and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.

Achieve together

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+.

We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.

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