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Full-Time

Solar Programs Project Manager

Consumer Protection, Chicago, IL, US

Posted on 6/27/2024

Energy Solutions

Energy Solutions

501-1,000 employees

Provides clean energy and carbon reduction services

Consulting
Energy

Compensation Overview

$65k - $75kAnnually

+ Retirement Package + Medical Insurance + Dental Insurance + Vision Insurance + Pre-tax Contribution Plans + Employee Stock Ownership Plan (ESOP)

Junior, Mid

Chicago, IL, USA

Category
Project Management
Business & Strategy
Required Skills
Communications
Marketing
Customer Service
Requirements
  • A minimum of 2 years of relevant work experience in consumer protection and/or customer service
  • A bachelor’s degree
  • Strong written and verbal communication skills
  • Exceptional attention to detail and ability to handle multiple cases
  • Extensive experience using Microsoft Office (Office365, SharePoint, OneNote)
Responsibilities
  • Work as a member of a high-performing team to help address complaints by consumers participating in the Illinois Shines Program
  • Work with consumers (both telephonically and via email) on their complaints and help facilitate resolution of those complaints with the consumer’s solar companies
  • Help identify ways to strengthen consumer protections in the Program
  • Document and categorize complaints received
  • Draft pre-disciplinary letters to vendors alleged to have violated Program requirements
  • Update public-facing Consumer Protection Database
  • Follow established SOPs for complaint resolution, including communicating directly with solar vendors and customers
  • Document statistics contributing to disciplinary and complaint reporting
  • Perform periodic review of registered vendor marketing materials to ensure compliance with Program guidelines
  • Provide educational materials related to consumer protection requirements and best practices for vendors participating in Illinois Shines
  • Contribute to educational workshops on consumer protection topics such as marketing best practices and Program requirements

Energy Solutions is a clean energy and carbon reduction firm that provides market-based, cost-effective solutions to combat climate change. With over 25 years of experience, they offer large-scale energy savings and carbon reduction services utilizing technologies such as demand management, renewables, and building decarbonization.

Company Stage

N/A

Total Funding

N/A

Headquarters

Oakland, California

Founded

1995

Growth & Insights
Headcount

6 month growth

2%

1 year growth

4%

2 year growth

32%
INACTIVE