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Client Manager
Posted on 2/1/2022
INACTIVE
Locations
Arlington, VA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Requirements
  • Bachelor's degree
  • Experience working with Symplicity's products
  • Detail oriented; problem solving skills
  • Communication skills (verbal and written)
  • Strong interest in the Higher Education space
  • Outgoing, high energy, friendly personality
  • Personal initiative, self-motivated
  • Team player, cooperative, flexible
  • Ethical business standards
Responsibilities
  • Advance a trusted advisor relationship while driving towards successful delivery and implementation of any new services
  • Identify upsell and cross-sell opportunities within client base and work with Account Executives to ensure these opportunities
  • Continue expertise on industry and client best practices and trends
  • Develop client case studies, success stories, and references
  • Lead efforts to identify and turn around at-risk clients
  • Encourage customer feedback and participation through webinars, roadshows and feedback sessions
  • Work with the billing team to assist in any issues, invoices, and new sales quotes
  • Actively support quick and effective implementation of new Symplicity systems assigned in conjunction with Transition Support Specialists
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
  • Engage in day-to-day communications with clients to ensure we are maximizing their experience and success with their Symplicity Systems
Symplicity

51-200 employees

Student engagement software
Company mission
Symplicity's mission is to help institutions connect students with the people, knowledge and experiences they need to launch a successful career.
Benefits
  • We offer full medical, dental, and vision insurance, and flexible spending. We also encourage employees to take advantage of our health and wellness breaks
  • We offer a 401k plan with an employer contribution match and commuter benefits
  • Work/Life Balance - With more than 50% of our staff working remotely, we work hard to accommodate different time zones and special work arrangements
  • We have awesome perks like group sports, health and wellness breaks, and 24/7 snacks, coffee, and tea for our in-office employees.
Company Values
  • Flexibility -We strongly believe in, and encourage, a healthy work/life balance. That’s why we offer flexible work environments for all staff
  • Expertise - We hire many employees directly from the industries we serve and provide them rapid advancement opportunities from the start
  • Innovation - We love taking our technology to the next level. Our hackathons and meet-ups produce real and innovative solutions
  • Creativity - We encourage creativity and thinking outside the box
  • Collaboration
  • Impact