Responsibilities include, but are not limited to:

• Ensuring all smart home devices are connected to cell reception and functioning properly (ie, battery changes, jammed locks, etc..)
• Performing basic maintenance tasks such as light cleaning, ensuring the home is debris-free throughout, evaluating systems, and identifying items that could be determined as detractors for potential residents.
• Performing visits to each home as assigned by the Ops Coordinators to include, but not limited to; LDOM visits, Occupancy Checks, Emergency visits, and Progress visits.
• Assisting Field Project Manager as needed by conducting Day 1 Walks or Quality Control Visits as directed by the Ops Coordinator.
• Meeting with Residents to ensure a positive resident experience resolving Maintenance Requests, Move-In/Outs, or other circumstances as deployed by Ops Coordinator.
• Engaging with local HOAs to resolve violations as needed.
• Curating homes for a seamless resident move-in process by managing marketing materials and yard signs at each property.
• Conducting pre-move-in assessments and scheduling any touch-up cleanings during the marketing and pre-move-in phases.
• Updating internal database and notifying internal/external customers when a home is ready.

Requirements:

• 2+ years of property management or related industry experience.
• Comprehensive understanding of software systems used to collect data of the assigned portfolio (ex, RenoWalk, AirTable, G-Suite, Microsoft Applications, etc..)
• A solid understanding of how homes work, who fixes what, and what are reasonable expectations on service, timing, and problem-solving (Residential Renovation, Maintenance, or New Build experience preferred).
• Recognition for superior customer service in your daily interactions.
• Self-managed or proven success when working independently as well as part of a team.
• High analytical skills with strong pragmatic, problem-solving ability.
• Successful track record in scheduling, task management, and prioritization.
• Experience managing multiple projects internally or externally.