Director Case Management

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VCH Float Pool Admin

Job Summary:

Monroe Carell Jr Children’s Hospital at Vanderbilt is a nationally ranked acute care children’s teaching hospital and entity of Vanderbilt Medical Center in beautiful Nashville, TN.

As the Director of Case Management at Monroe Carrel Jr. Children’s Hospital, you will provide leadership for the coordination of healthcare services for children through the continuum of care. Through people management, provider relations, and reporting out on key data metrics you will be an integral part of this interdisciplinary team. Along with a master’s degree and RN license, the ideal candidate will have a record of success leading a team, experience with the pediatric patient population, and hold a professional nursing certification in leadership, care coordination, or clinical care.

This is a full-time position based on-site at Monroe Carrel Jr. Children’s Hospital with options to work remotely up to 50% of the time each week, after successful completion of the orientation period. We also offer a competitive salary and excellent benefit options.


Additional Information:

Shift requirements: Days with on-going responsibilities
Position requirement: RN License

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KEY RESPONSIBILITIES
• Integrating the service into the organization’s primary functions
• Coordinating and integrating interdepartmental and intradepartmental services.

• Ensure the most effective operations of the department through program development, process improvement and coordination/integration of processes with other departments.
• Assure successful implementation of clinical programs through systems and process design by integrating the design of the clinical programs with the needs of the community and other target populations.
• Analyze  an monitor work processes to optimize productivity and meet targets.

​• Standardize services, processes, resources, and practices where appropriate to improve efficiency maximizing continuity of patient care while maintaining professional standards within disciplines and across Patient Care Centers.

• Ensures all Human Resource and VUMC policies and procedures are followed according to standards.

• Create a culture to enhance leadership development, and collaboration among departments and physicians to enhance the growth and communication for the Department of Case Management.

• Works within a Shared Governance framework to identify and address issues, solve problems, and evaluate outcomes. Participate on committees to address system problems/issues and facilitate information exchange.

• Create an organizational culture (both within and across departments) that provides a safe, satisfying and enriching environment for employees and provides a qualified, competent staff to meet patient needs.

• Participate in establishing service standards for the department.

• Utilize customer satisfaction, best practices and market information to improve customer service and satisfaction.

• Create and exceed service standards utilizing key service dimension and from knowledge of patient/customer expectations and best practice.

• Identify, establish and evaluate quality assurance standards, programs, and procedures within department.

• Orienting and providing in-service training and continuing education of all persons in the department
• Recommending space and other resources needed by the department, and participating in the selection of sources for needed services not provided by the department or organization
• Establishing yearly goals and objectives for assigned units, reviewing each on a quarterly basis;
• Conducting unit conferences to clarify goals and objectives and evaluating progress towards achieving them
• Interviewing and recommending hiring potential patient care services employees
• Identifying employee related problems; initiating and documenting appropriate performance management
• Promoting positive customer service
• Established performance improvement program for assigned unit(s) in conjunction with Performance Improvement Committee
• Acts as role model for shift managers, other Patient Care Services personnel, and student nurses on assigned units
• Coordinates and/or participates in Performance Improvement Teams as necessary
• Arranges and coordinates designated committee meetings according to hospital policy
• Ensures that the educational needs of all patients are met
• Performs other duties as assigned

TECHNICAL CAPABILITIES

Our Nursing Philosophy:  

We believe highly skilled and specialized nursing care is essential to Vanderbilt University Medical Center’s mission of quality in patient care, education and research. We believe nursing is an applied art and science focused on helping people, families and communities reach excellent health and well-being. 

As a Vanderbilt University Medical Center employee, you make a difference to our patients and their families by bringing compassion and care to those in need of hope and healing. Please see our current employee benefits offered:

• Affordable High Quality Health Plan Options
• Dental and /or vision plan
• 403 (b) retirement plan
• Paid Time off (flex PTO)
• Tuition Reimbursement and adoption assistance (maximums applied)
• Short-Long term disability
• Subsidized backup childcare
• And many more...Ask us about our current inpatient nursing supplemental Pay Program!

Achieve the Remarkable: 

Learn more about VUMC Nursing: 

• Nursing Careers: http://www.vumcnursingcareers.com/index.html
• Benefits: http://www.vumcnursingcareers.com/benefits.html
• Our Nursing Philosophy: http://www.vumcnursingcareers.com/philosophy.html
• Our Nursing Leadership: http://www.vumcnursingcareers.com/leadership.html
• Shared Governance: http://www.vumcnursingcareers.com/shared-governance.html
• Education& Professional Development: http://www.vumcnursingcareers.com/professional-development.html
• Life In Nashville: http://www.vumcnursingcareers.com/nashville.html
• VUMC Nursing: http://www.mc.vanderbilt.edu/root/vumc.php?site=vanderbilt-nursing  

Core Accountabilities:

* Organizational Impact: Directs activities to achieve operational plans with some near term effect on results of the department/area.* Problem Solving/ Complexity of work: Identifies issues, gathers facts to resolve technical and operational problems. * Breadth of Knowledge: Applies in-depth knowledge and skills of a professional/technical area and basic management knowledge to manage the work of the team.* Team Interaction: Leads a complex department with a focus on implementation. Typically executes on a short to medium term strategies.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one’s own communication style to suit different situations and audiences .Delivering Excellent Services : - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees’ effectiveness. Ensuring High Quality - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

LIC-Registered Nurse - Licensure-Others

Work Experience:

Relevant Work Experience

Experience Level:

3 years

Education:

Master’s (Required)

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled