Part-Time
Luxury Travel Concierge
Posted on 8/20/2026
Ten Group
1,001-5,000 employees
Lifestyle concierge and bespoke loyalty platform
No salary listed
New York, NY, USA
In Person
 Administrative & Executive Assistance (1) |
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- Proficiency in English.
- At least 2 years of customer-service experience in a travel agency or travel-booking environment.
- Previous experience using a travel global distribution system booking platform such as Amadeus or Sabre.
- Ability to work in a fast-paced, metrics-driven environment while multitasking and navigating a web-based environment, including Microsoft Office Suite.
- Manage client requests end-to-end by logging, tracking, and following up on them.
- Book exclusive dining, entertainment, and travel experiences.
- Plan thoughtful gifts and memorable experiences for clients.
- Partner with suppliers around the world to deliver unique and luxurious offerings.
- Explain terms and conditions clearly before confirming bookings.
- Participate in team meetings and support colleagues globally.
- Use e-learning tools to develop knowledge of travel and lifestyle trends.
- Assist leadership with team initiatives as needed.
- Global experience.
Ten Group delivers technology-enabled lifestyle and travel concierge services for high-net-worth individuals, offering bespoke loyalty programs, tailored benefits, experiences, and personalized communications through a global platform with 24/7 service in 26 languages. Its platform coordinates a network of concierge staff and partners to arrange seamless experiences for clients’ customers or employees; wealth managers, private banks, fintechs and luxury brands use Ten to provide premium access and targeted communications. Ten differentiates itself with a focus on ultra-wealthy clients and premium brand partnerships, backed by global reach, multilingual support, continuous availability, and a long-standing track record since 1998, plus AIM-listing on the London Stock Exchange. Its goal is to help clients build brand value and nurture loyalty by delivering high-quality, personalized lifestyle and travel experiences at scale.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
London, United Kingdom
Founded
1998
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Simplify's Take
What believers are saying
- H1 2026 net revenue rose 6% to £33.7m, with EBITDA up 16%.
- Ten won Emirates NBD and a new AEG Presents partnership in 2026.
- Net cash reached £9.3m in February 2026, with loan notes fully repaid.
What critics are saying
- Emirates NBD transition starts H2 FY2026; execution failures delay FY2027 revenue.
- One bank loss can hit concentration-heavy revenues and undermine Ten’s AIM valuation.
- Low-margin services plus ongoing technology spend keep profitability fragile despite H1 2026 gains.
What makes Ten Group unique
- Ten runs a proprietary concierge marketplace across 50+ corporate clients and millions of members.
- Its premium-bank focus ties customer loyalty directly into clients’ digital banking journeys.
- The platform spans 26 languages and 22 countries, strengthening global service coverage.
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Benefits
Remote Work Options
Hybrid Work Options
Flexible Work Hours
Paid Vacation
Sabbatical Leave
Home Office Stipend
Remote Working Holidays
Employee Discounts
Professional Development Budget
Company News
Ten Lifestyle Group will be presenting at MelloMonday on Monday 18th May 2026 at 5:30pm. Ten Lifestyle Group ("TENG"), is pleased to announce that the Company will be attending MelloMonday on Monday 18th May 2026 starting at 5:00pm, taking place via Zoom Webinar. Alex Cheatle, CEO and Alan Donald, CFO will be presenting to webinar participants at 5:30pm and taking questions. If you would like to attend, you can register here for a free ticket with the code MMSHCOMP26. The recording will be sent out to all registrants within 48 hours of the event.
Ten Lifestyle group wins new multi-year contract. AIM-listed customer loyalty platform group Ten Lifestyle has bagged a new multi-year contract with an existing banking client to launch a new digital customer experience programme. The unnamed client, which already works with Ten for its concierge services to private banking customers, has contracted Ten to launch a new CX programme to around one million of its premium clients across Europe. Ten said the contract is initially expected to be a 'medium' contract, which equates to an annual value paid of between £0.25m and £2m, though there are opportunities to expand the new fully digital programme into other global markets. The new contract will launch early on in the second half of Ten's financial year, which began on 1 September.
Ten Group is presenting at MelloLondon 2025! If you're thinking of Ten Group as an investment and want to find out more... For further information and tickets (use code SHAREML25 for 25% off ticket price) for the MelloLondon conference, please visit the event website at https://www.melloevents.com/mellolondon2025, or email [email protected]
Ten Lifestyle Group wins Product Innovation Award for Ten Box Office launch with Nuweb Group.
Ten Lifestyle Group plc has successfully raised approximately £5.9 million through a combination of a Placing and Retail Offer, with the issuance of 9,332,853 new Ordinary Shares pending approval at their General Meeting on 16th October 2024.