Simplify Logo

Full-Time

Customer Success Manager

Resware

Confirmed live in the last 24 hours

Qualia

Qualia

501-1,000 employees

Compensation Overview

$90k - $110kAnnually

+ Equity

Junior, Mid, Senior

Superior, CO, USA

Category
Customer Success
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Communications
Hubspot
Salesforce
Requirements
  • Experience as a CSM, Account Director, Account Manager, or Key Account Manager
  • Ability to drive revenue from top accounts through a consultative, relationship-driven sales approach
  • Good listener who can understand customer needs and communicate Resware’s value proposition
  • Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently exceeding goals
  • Demonstrable work with and influence of key stakeholders at all levels of an organization, including executive and C-level
  • Excellent written and verbal communication skills
  • Proven ability to juggle multiple accounts at a time, while maintaining attention to detail
  • Experience working with complex Enterprise software for large complex accounts
  • Experience and knowledge in the Real Estate Title Insurance industry and with the Resware product is required
  • Solid experience with CRM software (e.g. Salesforce, Zoho, or HubSpot) and productivity software (Microsoft Office or Google G-Suite)
Responsibilities
  • Build and maintain strong, long-lasting client relationships through being a trusted guide and valued collaborator
  • Keep current on evolving solutions and identify opportunities for assigned customers to improve their business
  • Ensure timely and successful delivery of solutions according to customer needs and objectives
  • Predict, track, and report on account metrics (e.g. customer satisfaction, quarterly/annual revenue)
  • Assist in negotiation of contracts and service agreements to achieve profitability targets
  • Deftly and elegantly deal with periodic challenging client requests and issue escalations

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

2015