About this role: 

iRhythm is currently seeking an experienced Supervisor, Clinical Operations in our San Francisco or Deerfield office. Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today! 

Specific job responsibilities include: 

• Will support night shift 
• Responsible for day- to-day staff management
  • Monitor staff performance and provide guidance, support and recognition
  • Assist manager with employee disciplinary process and follow through to resolution
  • Partner with manager in assessing and conducting performance reviews for staff
  • Facilitate the ongoing development of staff to ensure iRhythm’s performance standards are met
  • Responsible for day-to-day production queue management and troubleshooting to ensure departmental and budget goals are achieved
• Administer day-to-day activities of the AT Transmission Service in accordance with established policies to provide high quality monitoring services
• Contribute to the strategic management, planning, and leadership of the company
• Support Clinical Management in the recruitment, screening, interviewing of employee candidates
• Ensure compliance with all state and regulatory agencies
• Assist in the planning, coordination, and implementation of the quality management and quality improvement programs for AT Transmission Services
• Track performance metrics and evaluate process improvements adherence
• Assist in the development and maintenance of the Standard Operations Policy and Procedure Manual
• Provide feedback and consultation for process improvements to ensure programs and services are implemented such that patients receive the highest level of care
• Support Clinical Management in cross functional projects and engagements
• Partner with managers on sales and physician troubleshooting skills development
• Review and make recommendations for the improvement and enhancement of current services and development of new services
• Coordinate with the Clinical training team on continuing education for existing staff and new hires
• Adherence to HIPAA Guidelines and Good Clinical Practices
• As needed, assist in the scanning of AT Transmissions
• Assist with compilation of production records for investigative review and account servicing

About you: 

You are an experienced Supervisor of cardiac technicians who has: 

• 2 years of production supervisory experience
• Knowledge and recognition of EKG rhythms, arrhythmias, and rhythm disturbances
• Strong clinical skills and critical thinking skills
• BSN or BS in a related field or discipline is preferred
• Current IL or CA RN licensure, paramedic license or CCT certification, or ability to be certified within 120 days of hire
• Familiarity with Holter Scanning software and equipment
• Prior experience leading/managing employee development and small teams
• Demonstrated capability in clinical quality assurance processes
• Ability to assess needs, identify problems, explore alternatives, and implement solutions
• Excellent verbal and written communication skills
• Display high level of energy to working under pressure and with tight deadlines
• Must maintain an open mind and be able to adapt in a rapidly changing work environment
• Proven ability to inspire leadership skills in all clinical positions and facilitate a team environment
• Ability to apply theories of group process and group dynamics in a leadership role
• Drive for self-development and professional growth
• Willingness to continue improving leadership skills by attending leadership off-sites and company required leadership training – online modules and/or leadership classes as deemed appropriate by iRhythm
• Must possess excellent customer relations and phone skills
• Must possess excellent organizational abilities and be oriented towards detailed work and documentation
• Demonstrated computer agility - must be willing and able to work with computers including the following applications: Outlook, Word, PowerPoint, Excel and Windows

       Must have an intermediate level of proficiency with MSOffice 

• Must be open to feedback for continual growth and development

What’s in it for you: 

This is a full-time position with a competitive salary package and excellent benefits including medical, dental and vision insurance, paid holidays and paid time off. 

iRhythm also provides additional benefits including 401K (w/ company match), an Employee Stock Purchase Plan, annual organizational/cultural committee events and more! 

FLSA Status: Exempt  

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records. 

Make iRhythm your path forward. 

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