Mid-Market Advisor @ Canva

Mid-Market Advisor

Posted on 3/29/2023

INACTIVE

Locations

Austin, TX, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

Success: You have a proven track record exceeding quota and 2+ years of enterprise-level sales experience in B2B SaaS
Communication skills: You have the ability to communicate passionately, collaborate, and rally others around them
Creativity: You are willing to learn and adapt, as well as dream big
Integrity and trustworthiness
Grit: You are biased towards action and resourceful
Humility: You are willing to question your own assumptions with the desire to constantly improve

Responsibilities

Customer success and enthusiasm: extend Canva's tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva's strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy
Account growth: identify areas for growth within existing accounts and partner closely with your account team to renew and expand
Best-in-class processes, practices, and efficiency: create, educate, experiment, and collaborate with senior leadership and our growing customer base with building team practices and playbooks for operating as a top SaaS business and solutions provider
Team mentorship: cultivate the culture and talent for attracting and motivating the talent to accomplish the above

Join the team redefining how the world experiences design.

Hey, g’day, mabuhay, kia ora,你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.

Where and how you can work

Our flagship office is in Sydney, Australia, but we’ve made our way from down under, to hubs in Austin and San Francisco, which are now home to our US operations. So whether you’re in Texas or California, you have choice in where and how you work in each of those states. That means if you want to do your thing in the office (if you’re near one), at home or a bit of both, it’s up to you.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that’s all part of the fun. So this will give you the flavour of the type of things you’ll be working on when you start, but this will likely evolve.

About the role

The mission of the Mid-Market Customer Success Manager is to cultivate and grow the relationships with our mid-market Canva Enterprise accounts. You will help Canva develop the company’s Enterprise sales and success approach and implement best practices for building a world-class sales organization.

What you’d be doing in this role:

Customer success and enthusiasm: extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy.
Account growth: identify areas for growth within existing accounts and partner closely with your account team to renew and expand.
Best-in-class processes, practices, and efficiency: create, educate, experiment, and collaborate with senior leadership and our growing customer base with building team practices and playbooks for operating as a top SaaS business and solutions provider
Team mentorship: cultivate the culture and talent for attracting and motivating the talent to accomplish the above

You’re probably a match if:

Success: You have a proven track record exceeding quota and 2+ years of enterprise-level sales experience in B2B SaaS
Communication skills: You have the ability to communicate passionately, collaborate, and rally others around them
Creativity: You are willing to learn and adapt, as well as dream big
Integrity and trustworthiness
Grit: You are biased towards action and resourceful
Humility: You are willing to question your own assumptions with the desire to constantly improve

About the team

At Canva, we’ve developed our own sales methodology using our product and creativity to drive value in organizations that are already engaged with our product. The core focus of our team is to prove the power of Canva within recognizable global brands and Enterprise customers. We help our customers realize more value with Canva by educating, enabling, and empowering them to be their most creative selves. In short, we want to bring as much value to our partnership with our customers as possible.

Our rapid growth (100+ million monthly active users and growing) means we don’t have all the answers - and we’re hoping you’ll think that’s all part of the fun of it. Our business is growing quickly so every interaction is a chance for you to learn valuable insights about our markets. Of course, with growth comes some ambiguity, but if you’re curious and open to change then you’ll thrive in Sales and Success.

What’s in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Here’s a taste of what’s on offer:

• Equity packages - we want our success to be yours too

• Health benefits plans to support you and your wellbeing

• 401(k) retirement plan with company contribution

• Inclusive parental leave policy that supports all parents & carers

• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more

• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Please note that interviews are conducted virtually.

1,001-5,000 employees

Website

Online design and publishing tool

Company Overview

Canva is on a mission to empower everyone in the world to design anything and publish anywhere.

Benefits

Competitive health benefits plans to support you and your wellbeing
Equity packages truly be a part of the Canva journey
401(k) retirement plan with company contribution to support you, with your future Hybrid work model (in-office & from home) coming together for 8 days a year. The rest, you choose where you work best.
Flexible leave so you can recharge, give back, support others or focus on your own professional development.
Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
An annual Vibe & Thrive allowance. This is for you to spend on whatever will support your wellbeing and development. It could be anything, from a Masterclass subscription to an electronic stand-up desk, a pilates membership, or dinner out with a teammate. Because you know what you need to Vibe and Thrive, better than anyone.
Virtual and in-office wellness benefits including Canva University, Employee Assistant Programs and other benefits to support your physical, mental, and social wellbeing.
Canva For Good program matching your not-for-profit donations and a range of sustainability and ethical initiatives to get involved in.

Company Core Values

Make complex things simple
Set crazy goals and make them happen
Be a force for good
Empower others
Pursue excellence
Be a good human