Full-Time

Consultant

Confirmed live in the last 24 hours

Diversio

Diversio

11-50 employees

AI-powered platform for DEI initiatives

AI & Machine Learning

Senior

Toronto, ON, Canada

Requirements
  • Experience in Consulting at a large firm or Client Success at an Enterprise B2B SaaS company serving medium- to large-sized clients
  • Proven track record with a quota and customer retention while maintaining a high CSAT (or equivalent in Consulting)
  • Exceptional organization and reporting skills
  • Passion for Diversity, Equity, Inclusion and all things Talent
  • Demonstrated interest in technology and SaaS
  • Growth mindset that sees the interrelation between growth and impact
Responsibilities
  • Provide direction and expertise on DEI topics to Diversio customers
  • Analyze specific Diversity, Equity, and Inclusion challenges faced by our customers
  • Develop and share knowledge on the latest DEI best practices both internally and externally
  • Prioritize long-term relationship-building with Diversio’s customers within the book of business
  • Meet and exceed net revenue retention and customer satisfaction
  • Deliver on upselling and cross-sell targets within the book of business and expand our work across organizations Globally
  • Own a book of business, a renewals forecast, and metrics monthly as assigned by the Director of Customer Success
  • Master the customer success productivity technology stack
  • Execute customer engagement activities at each stage in their journey with Diversio
  • Deliver customer Action Plans addressing DEI pain points using Diversio's AI-powered Recommendation Engine
  • Lead customers in problem-solving Diversity and Inclusion challenges and questions
  • Conduct customer read-outs with HR and Executive Leadership teams to shape DEI strategy and align on the next steps
  • Provide Diversity Consulting as required by customers and the business
  • Support the vision and values of Diversio embodying excellence and professionalism

Diversio operates a data-driven AI platform specialized in Diversity, Equity, and Inclusion (DEI) initiatives, empowering organizations with industry benchmarking, employee engagement surveys, and training. The company champions an inclusive work environment that mirrors its core mission, supporting all employees in fostering a workplace centered on inclusivity and equity. As a leader in its field, Diversio offers a unique professional environment where individuals dedicated to making a positive impact in DEI can grow and excel.

Company Stage

Series A

Total Funding

$6.6M

Headquarters

Toronto, Canada

Founded

2018

Growth & Insights
Headcount

6 month growth

10%

1 year growth

-8%

2 year growth

-26%