Sr. Customer Solutions Engineer @ Plume

Sr. Customer Solutions Engineer

Posted on 10/27/2022

INACTIVE

Locations

Coralville, IA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

Minimum 3+ years of leadership experience
Minimum of 10+ years related experience working with network, security and/or web technologies as a Sales Engineer
BS/BA or equivalent work experience
In-depth industry knowledge and understanding of SDN and wireless technologies, solutions and product offerings preferred
Advanced written and oral communication skills in English
Ability to travel >70% of the time
Hands on experience in configuration of software and hardware including systems, cloud services and networking equipment
Experience working with large entities deploying large scale SaaS networks to millions of end points
Track record of developing and maintaining communications in a cooperative and professional manner with all levels of staff and customers

Responsibilities

Prepare and deliver technical presentations explaining products or services to customers and prospective customers
Confer with customers and engineers to assess equipment needs and to determine system requirements
Collaborate with sales teams to understand customer requirements and provide sales support
Help clients solve problems with installed equipment
Recommend improved process or services to customers, showing how changes will lower costs or increase production
Help in researching and developing new products based on customer specific needs
Provide prompt local and remote support for Proof of Concept (PoC), lab & field trials and deployment ramp up for CSPs and retail partners
Coordinate and implement CSP product installations and integrations by understanding and documenting customer requirements in advance system evaluations
Understand business requirements involved with technical account strategy
Research and stay up to date on the most recent industry standards and trends, emerging technology in network and server engineering, and have fundamental understanding of the principles of networking and cloud architectures
Hire, develop, and lead an inclusive, engaged, and high performing Customer Solutions Engineering team within an assigned region/market
Provide ongoing interpersonal and technical coaching to Customer Solutions Engineers on team

Life at Plume

At Plume, we believe that technology isn’t about moving faster, it’s about making life’s moments better. Which is why we’ve built the world’s first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.

We now deliver services to over 45 million locations globally and have managed over 2.2 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world’s largest Communications Service Providers (CSPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.

With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don’t, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we’ve assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.

Opportunity

Our Customer Solutions Engineers in Singapore are expected to work hand-in-hand with the product, sales and customer to implement Plume’s cloud based services across a wide scale network. This job requires close coordination with the sales team to find innovative ways to solve customer pain points and smoothly enable adoption of the Plume services platform for many customers around the world. Plume uniquely provides opportunities for technical sales engineers to be involved in the entire full technology stack, including modification of low level driver code, massive big data processing and analytics, and a beautiful end customer mobile app experience. Most of our transactions with customers focus on cloud based service deployments and outstanding end customer experience through our mobile app.

Primary Responsibilities:

Prepare and deliver technical presentations explaining products or services to customers and prospective customers
Confer with customers and engineers to assess equipment needs and to determine system requirements
Collaborate with sales teams to understand customer requirements and provide sales support
Help clients solve problems with installed equipment
Recommend improved process or services to customers, showing how changes will lower costs or increase production
Help in researching and developing new products based on customer specific needs
Provide prompt local and remote support for Proof of Concept (PoC), lab & field trials and deployment ramp up for CSPs and retail partners
Coordinate and implement CSP product installations and integrations by understanding and documenting customer requirements in advance system evaluations
Understand business requirements involved with technical account strategy
Research and stay up to date on the most recent industry standards and trends, emerging technology in network and server engineering, and have fundamental understanding of the principles of networking and cloud architectures
Hire, develop, and lead an inclusive, engaged, and high performing Customer Solutions Engineering team within an assigned region/market
Provide ongoing interpersonal and technical coaching to Customer Solutions Engineers on team

Qualification Requirements:

Minimum 3+ years of leadership experience
Minimum of 10+ years related experience working with network, security and/or web technologies as a Sales Engineer
BS/BA or equivalent work experience
In-depth industry knowledge and understanding of SDN and wireless technologies, solutions and product offerings preferred
Advanced written and oral communication skills in English
Ability to travel >70% of the time
Hands on experience in configuration of software and hardware including systems, cloud services and networking equipment
Experience working with large entities deploying large scale SaaS networks to millions of end points
Track record of developing and maintaining communications in a cooperative and professional manner with all levels of staff and customers

#LI-Remote

About Plume

As the creator of the only open, hardware-independent, cloud-controlled experience platform for CSPs and their subscribers, Plume partners with over 350 CSP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM.

Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows CSPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.

Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone.

Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

501-1,000 employees

Website

SaaS experience platform for Communications Service Providers

Company Overview

Plumes' ambition is to build on their diversity of lived experiences to create more equitable opportunities for underserved communities through community engagement and education.

Benefits

Lifetime Plume HomePass membership (availability based on geographic location).
Allowance for home office set-up.
Monthly data or phone allowance.
Plume employee referral bonus program.
Public Transportation reimbursement.
Retirement savings contributions
Employee discounts.
Patent submission support and incentive award program.
Competitive and comprehensive health insurance coverage and extended benefits such as dental, vision, life, short/long-term disability insurance, and FSA/HSA (detailed coverage may vary by location).
Employee assistance program.
Generous vacation policy to ensure time to recharge (open paid time off or generous accrued paid time off based on location).
Health and wellness reimbursement and a Premium Strava membership.
Holistic health platform with Walking on Earth.
Generous parental leave policy.
Living our Plumian traits.
Online and in-person team-building events.
PlumeStrong - our corporate social responsibility program designed to apply our resources (time, brainpower, product, money) for good.
Remote/flexible work arrangements.
Professional development opportunities.
Immigration support.
Inclusive workplace, where everyone feels at home.

Company Core Values

Action: We work in the NST 'Now Standard Time' zone
Innovation: We challenge tradition, creating our own mold
Do what’s right: We always ask what we should do, instead of what we can
Focus: We charge towards productive goals with intention
Detail: We do everything exceptionally well, or we don’t do it
On-time, on-spec: We deliver what we promise on-time and on-spec
Seek truth: We keep challenging our own decisions, and the status quo