Hi, we’re Oscar. We’re hiring a Manager, Production Center of Excellence to join our Center of Excellence team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Manager, Center of Excellence will lead a team of Operations Analysts and Project Managers supporting Continuous Improvement Methodologies across multiple points of interaction between Member / Provider and the Oscar Operational Ecosystem. This is a new team but will quickly become part of Oscar’s core operations, supporting an important part of our overall operations engine.

You will report to the Associate Director, Core Center of Excellence. This is a remote / work-from-home role. You must reside in one of the following states: Arizona, Colorado, Florida, Georgia, Illinois, Iowa, Maryland, Massachusetts, Michigan, New Hampshire, New Mexico, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

The base pay for this role is: $86,400 - $113,400 per year. You are also eligible for employee benefits and annual performance bonuses.

Responsibilities

• Continuous Improvement Methodology
• Collaborates with Operational partners implementing continuous improvement-based projects that improve upon Oscar’s core operations
• Raise awareness across the organization on the importance of a continuous improvement mindset while demonstrating actual results of organizational behavior change in this area
• Remain consistent in approach with implementation of Continuous Improvement Tools both internal to our organization and aligned with industry standards.
• Performance Metrics
• Adept in data analysis with an understanding of being able to sort through complex problems and plans
• Use project management tracking techniques and tools and adjust approach based on measured outcomes across simultaneously operating improvement projects
• Help develop core metric tracking and tool usage present in a LEAN-based operational environment
• People management:
• Lead a growing team that takes tremendous care of our internal and external customers
• Provide direction, mentorship, and influence regarding the importance of COE work
• Responsible for ongoing career development of your team, maintaining culture and employee satisfaction
• Leadership bench development with clear and ongoing succession plans

Qualifications

• 4+ years of experience managing and scaling large projects and business processes
• 4+ years coaching Operational or LEAN-Based teams
• Track record leading the deployment of Continuous Improvement Methodology across multiple operational teams - LEAN, Six Sigma, or other improvement methods
• Exceptional facilitation, presentation and training skills
• 4+ years experience working with teams in multiple locations and within multiple disciplines
• 4+ years experience using data to guide appropriate root cause analysis and action planning
• 4+ years experience in an operations environment
• 2+ years experience in healthcare or related field in a continuous improvement or operational excellence role
• 6+ months experience in change management - comfortable with the uncomfortableAbility to build and maintain relationships with people of all levels

Bonus Points

• Operational improvement certification - Green or advanced belt certification
• Bachelor’s level education