Full-Time
ServiceNow CMDB Analyst
Posted on 11/23/2025
Endeavor Health
10,001+ employees
Nonprofit integrated health system delivering care
Compensation Overview
$37.85 - $58.67/hr
Palatine, IL, USA + 2 more
More locations: Morton Grove, IL, USA | Warrenville, IL, USA
Hybrid
 Data & Analytics (1) |
|---|
- Education: Bachelor's degree in technology, Computer Science or related field, OR equivalent work experience
- Certification: ServiceNow Certified System Administrator (CSA) - required
- Experience: Five (5) or more years of experience supporting enterprise IT operations, systems, or platforms
- Three (3) or more years of hands-on experience with ServiceNow CMDB, Discovery, and related modules
- Maintain and govern CMDB data to ensure it meets accuracy, completeness, and health targets.
- Configure and manage ServiceNow Discovery schedules, credentials, patterns, and MID Servers.
- Implement and maintain Service Mapping to establish and visualize CI relationships and dependencies.
- Conduct regular data audits, perform reconciliation, and manage normalization and deduplication of CI records.
- Support integrations with data sources such as SCCM, JAMF, Azure, AWS, and other infrastructure platforms.
- Partner with process owners to align CMDB data with ITSM, ITOM, and ITAM processes.
- Assist with the organization’s CSDM implementation by aligning CI data to model standards and service constructs.
- Participate in Change Advisory Board (CAB) meetings to assess impact and ensure configuration data supports change evaluation.
- Assist with general ServiceNow operations, including ticket triage, access provisioning, enhancement testing, and admin tasks.
- Support and collaborate with teams working in ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) to ensure alignment with CMDB practices.
- Create and maintain CMDB-related reports, dashboards, and health indicators.
- Provide guidance and training to stakeholders and technical users on CMDB best practices and data standards.
- Certified Implementation Specialist – Service Mapping
- Certified Implementation Specialist – Discovery (CIS-Discovery)
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)
- ServiceNow Certified Application Developer (CAD)
- Strong understanding of CI lifecycle management, relationship modeling, and platform data standards
- Hands-on experience managing ServiceNow Discovery and MID Server configuration
- Familiarity with Service Mapping and its integration into service operations and CMDB
- Participation in change management or CAB processes to assess CI and service impact
- Exposure to platform integrations with infrastructure systems (e.g., SCCM, cloud providers, endpoint tools)
- Familiarity with the Common Service Data Model (CSDM) and an interest in supporting its adoption
- Working knowledge of ServiceNow administration and basic scripting concepts
- Excellent verbal and written communication and presentation skills
- Strong problem-solving, critical thinking, and collaboration skills
- Ability to manage multiple priorities and contribute to strategic platform initiatives
Endeavor Health provides medical services through a network of nine hospitals and over 300 clinics across the Chicago area. Patients access care through a team of 6,000 physicians who utilize clinical trials and a specialized genomics program to treat conditions ranging from primary care to complex heart and brain diseases. Unlike many competitors, this nonprofit system reinvests in the region through $200 million in community funds and maintains a large-scale academic partnership for medical research. The organization's goal is to deliver accessible, community-connected healthcare while advancing health equity and medical education.
Company Size
10,001+
Company Stage
N/A
Total Funding
$120.6M
Headquarters
Illinois
Founded
1995
Simplify's Take
What believers are saying
- $2M DOJ grant funds Endeavor to Heal violence intervention since January 2025.
- Pathways Program trains providers for trauma care launched March 2025.
- 550 active clinical trials via University of Chicago affiliation drive research.
What critics are saying
- Google Cloud outages disrupt pathology across nine hospitals within 12 months.
- Diamond Clinic talent exodus erodes expertise in 6-18 months.
- Therapist shortages underutilize DOJ grant in 12 months.
What makes Endeavor Health unique
- Endeavor Health formed in January 2022 via NorthShore-Edward-Elmhurst merger.
- Leads with cloud-based digital pathology via April 2025 Google Cloud partnership.
- Acquired Diamond Headache Clinic to bolster neurosciences expertise.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Wellness Program
Health Savings Account/Flexible Spending Account
401(k) Company Match
Paid Time Off
Community Involvement Opportunities
Company News
Edward Hospital to expand cardiovascular services with nearly $29 million project. Posted March 28, 2026 12:15 pm The Edward Hospital campus in Naperville is home to a lot of firsts. "We were the first heart hospital in the state of Illinois. We're the first ambulatory surgery center to be built in the Chicagoland area. We put our stake in the ground for cardiovascular care in the Western suburbs," says Yvette Saba, president of Endeavor Health Edward Hospital. But with only 20 operating rooms, it's experiencing capacity constraints. Citing a rapidly aging population in its primary service area, the hospital told state regulators the "projected demand for cardiac, vascular and thoracic surgery is expected to be high." So Endeavor plans a nearly $29 million project to expand cardiovascular services at Edward Hospital. The project calls for adding two new operating rooms and relocating two existing ones to the fourth floor of the Edward Heart Hospital. The project also includes a new, 10-bed intensive care unit on the fourth floor of the tower. "We're the downtown hospital in the suburbs, and there is a need in our market, and no one should have to leave their community for cardiovascular care," Saba said. "We know our limits. We will never do a transplant. There's certain things we won't ever do, but we'll do everything pretty much up and close to that." Endeavor Health plans a new, 10-bed intensive care unit on the fourth floor of the Edward Heart Hospital in Naperville as part of a nearly $29 million project. Rendering courtesy of Endeavor Health Earlier this month, the Illinois Health Facilities and Services Review Board approved a certificate of need permit for the project. The board's vote comes almost two years after Endeavor unveiled a 170,000-square-foot cardiovascular institute pavilion at Glenbrook Hospital in Glenview. A striking new stand-alone building on the Naperville hospital campus houses what Endeavor says is the first cardiac ambulatory surgical center in the Chicago region. It was built to offer outpatient services for cardiac catheterizations and electrophysiology procedures that were typically done in hospital settings. "Even moving out the outpatients to the ambulatory surgery center still demonstrated a need for our inpatient ORs," Saba said. Those cases that remain in the hospital "tend to be more complex, with longer procedural times," according to the hospital's permit application. As a result of the project, Edward will have 22 operating rooms. "With that capacity, it will really allow our patients with cardiovascular disease, those that were requiring cardiac surgery, to get their cardiac surgery in a very timely manner, without waiting and not seeking other hospitals or institutions... like a Northwestern in the city when we can do it, but our capacity was an issue," said Cathy Smith, system vice president for the Endeavor Health Cardiovascular Institute. The 10 additional ICU beds will "expand access to critical care by easing patient wait times for admission during peak demand and emergencies," Edward noted in the application, which the state board received this past October. Edward's ICUs have consistently operated above 70% occupancy for more than five years. The state standard is 60%. Endeavor Health will add intensive care unit beds as part of a nearly $29 million project to expand cardiovascular services at Edward Hospital in Naperville. A rendering shows an ICU nurse station. Rendering courtesy of Endeavor Health The goal is to complete the project by the end of December 2027. The hospital says it also will support physician recruitment and retention. "Reliable access to OR time allows physicians to use their time more efficiently and maximize productivity, which is essential as the state of Illinois faces critical shortages in certain physician specialties," the application reads. Saba stressed the importance of having "these regionalized destinations." "There's a shortage of surgeons, cardiovascular surgeons. There's a shortage of cardiologists. There's a shortage of cardiac anesthesiologists. There's a shortage of nurses that can do this specialty," she said. "So when you have large volume and a single site where you can consolidate your resources... having all that in one place, not having to duplicate those resources a lot of different places, we'll bring the best of the best to our organizations to provide the care." - Daily Herald correspondent Alicia Fabbre contributed to this report.
C.W. Avery Family YMCA partnering with Endeavor Health for Weightlifting 101 seminar. Start the new year with purpose, power, and the confidence to take your fitness training to the next level by attending a special Weightlifting 101 seminar at the C.W. Avery Family YMCA! This hands-on seminar, offered in partnership with Endeavor Health, is designed for lifters of all experience levels - whether you're stepping up to the barbell for the first time or looking to refine your technique with expert guidance. Led by Endeavor Health Physical Therapist Sean Leninger, this interactive session will help participants learn more about: * Proper form and safety fundamentals * Techniques for building strength and preventing injury * Structuring workouts for consistent progress Don't miss this chance to start the year strong! Space is limited, and spots will fill fast!
Endeavor Health has acquired Diamond Headache Clinic, forming the Endeavor Health Diamond Headache & Migraine Center. This acquisition enhances Endeavor's leadership in neurosciences and expands access to headache and migraine care. Diamond, with over 40 years of experience, offers a multidisciplinary approach and is recognized for its research in headache treatments. The move aligns with Endeavor's strategy to provide innovative and accessible care.
Madison Scientific, a Chicago-based medtech startup, has secured an additional $3 million in its seed round, bringing the total to $10 million. The funding includes contributions from Chicago and Illinois-focused investors, with mHub and Endeavor Health among the participants.
/PRNewswire/ -- Madison Scientific, Inc., (MadSci) a private MedTech company developing smart electro-mechanical solutions for patients with neurologic...