Who We Are
Join a team that puts its People First! First American’s Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
Responsible for managing revenue generation and operations for multiple branch offices in a broadly defined geographic area/region where title operations and escrow transactions are conducted. Influences the development and implementation of strategic goals and ensures employee conformance to established practices and proper training of staff. May have multiple functions reporting into this role including Branch Managers, Escrow Operations, Title Operations, and / or Sales.
May be responsible for multiple functions across a county. This role does not exist in all areas but may exist in larger/high volume markets and may function as operations manager in some regions. This role does not have individual production goals or run a desk.
Essential Functions
- Implements operational efficiency improvements which may include, but are not limited to, standardization of systems, quality control, safety, site selection, facility design, and customer satisfaction. Manages multiple offices and implements processes and strategies. Manage and develop all area title, escrow and support staff
- Typically, multiple Branch Managers report into this role but may have other functions as well (Escrow and Title Operations, Sales, etc); scope is on a smaller scale than the Director level.
- Planning oriented role; communicates and implements goals, objectives and work standards. Responsible for employee development, performance management and staffing levels. Role is a management function and may be used as a development opportunity for higher level management roles.
- Applies policies and procedures that comply with regulatory and statutory guidelines, rules, and standards
- Plans, organizes, administers, reviews, and evaluates the activities of professional, technical, and support staff
- Directs the selection of staff and provides for their training and professional development to maintain effective morale, productivity, and discipline
Knowledge and Skills/Technology Used
- Excellent communication skills including speaking and writing skills
- Demonstrated competency in executing strategic plans
- Ability to learn needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources
- Experience and knowledge of functional tools and infrastructure
- Understanding of metrics/dashboards that drive an environment and culture of continuous improvement
- Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions
- Possesses problem-solving, collaboration, critical thinking, team building, and presentation skills
- Results oriented and solution thinking with time management and project management skills
- Displays leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential
Typical Education
- Bachelor’s degree or equivalent combination of education and experience
Typical Range of Experience
- 8+ years of management/leadership experience
- 5+ years directly related experience
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
