Support Engineer

Confirmed live in the last 24 hours

Locations

Florida, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

AWS

Linux/Unix

Microsoft Azure

Communications

Requirements

7-10 years of experience as a technical support engineer
Hands-on experience with Windows/Linux/Mac OS environments
Knowledge with Kerberos, LDAP, GPO and Active Directory [Azure and On-Prem]
Prior experience working with Linux, debugging with Linux is a must
Familiarity with common Active Directory attacks such as Golden/Silver Tickets, DCsync, DCShadow, etc
Strong requirement in Hypervisor like KVM is required
A deep desire to work with customers to build reliable, secure solutions, specifically with AD
Innovative ideas and a willingness to challenge the status quo
Experience troubleshooting Windows Server infrastructure problems
Intermediate level knowledge of Microsoft Intune/Endpoint Manager
Windows PowerShell scripting and/or development experience
A desire to actively participate in client meetings, professionally and expertly
The ability to create succinct and accurate documents, incorporating text and technical design diagrams
Comfort leading and delivering projects independently as a subject matter expert and project manager as well as a subject matter expert in a larger team

Responsibilities

Debug issues in Linux, Syslog
VPN, tunneling, routes
Cloud, Azure, AWS
Security penetration testing
Efficiently manage customer communication and expectations to resolve technical problems
Ability to diagnose, troubleshoot and debug customer problems

Desired Qualifications

AD, strong Windows environment and dealing with security aspects related to Windows is a plus

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We’re looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

About the Role

We are looking for a Support Engineer to join the growing SentinelOne Support organization. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms including Windows, Mac, and Linux.

Focus areas include:

Debug issues in Linux, Syslog
VPN, tunneling, routes
Cloud, Azure, AWS
Security penetration testing
Efficiently manage customer communication and expectations to resolve technical problems
Ability to diagnose, troubleshoot and debug customer problems

What We’re Looking For

7-10 years of experience as a technical support engineer
Hands-on experience with Windows/Linux/Mac OS environments
Knowledge with Kerberos, LDAP, GPO and Active Directory [Azure and On-Prem]
Prior experience working with Linux, debugging with Linux is a must
AD, strong Windows environment and dealing with security aspects related to Windows is a plus
Familiarity with common Active Directory attacks such as Golden/Silver Tickets, DCsync, DCShadow, etc.
Strong requirement in Hypervisor like KVM is required
A deep desire to work with customers to build reliable, secure solutions, specifically with AD
Innovative ideas and a willingness to challenge the status quo
Experience troubleshooting Windows Server infrastructure problems
Intermediate level knowledge of Microsoft Intune/Endpoint Manager
Windows PowerShell scripting and/or development experience
A desire to actively participate in client meetings, professionally and expertly
The ability to create succinct and accurate documents, incorporating text and technical design diagrams
Comfort leading and delivering projects independently as a subject matter expert and project manager as well as a subject matter expert in a larger team

Why us?

You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.

Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
Unlimited PTO
Flexible Work Shifts Required (including weekends and holidays)
Paid Company Holidays
Paid Sick Time
Gym membership reimbursement
Cell phone reimbursement
Numerous company-sponsored events including regular happy hours and team building events

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

1,001-5,000 employees

Website

Autonomous endpoint protection software

Company Overview

SentinelOne is on a mission to defeat every attack, every second, of every day. The company's Singularity Platform instantly defends against cyberattacks – performing at a faster speed, greater scale, and higher accuracy than possible from any single human or even a crowd.

Benefits

Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
Unlimited PTO
Industry leading gender-neutral parental leave
Paid Company Holidays
Paid Sick Time
Employee stock purchase program
Disability & life insurance
Employee assistance program
Gym membership reimbursement
Cell phone reimbursement
Numerous company-sponsored events

Company Core Values

Trust
Accountability
OneSentinel
Community