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Customer Success
Confirmed live in the last 24 hours
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Management
Marketing
Sales
Requirements
  • 2+ years of work experience in operations, customer service, account management or sales in the logistics/transportation industry
  • Demonstrated experience in building rapport over the telephone and overcoming objections in a customer service environment required
  • Passion for technology and data
  • Obsessive attention to detail
  • Proven problem solving results
  • Excellent written & spoken communication skills
Responsibilities
  • Ensure customers are receiving value from the service through product adoption and overall customer satisfaction
  • Customer onboarding (2-3 month process) including gathering of required documents, 3rd party credentials, and customer requirements and validation testing
  • Attending customer mid-point check-ins and final reviews with the goal of converting pilots into contracts
  • Support customers through managing disputes, claims, and other exceptions related to billing and payment transactions
  • Bring the voice of the customer to the product development team
  • Understand how customers are using the product and find ways for them to use it more effectively and increase ROI
  • Drive regularly scheduled check-ins, QBRs with customers while monitoring client satisfaction
  • Identify new business opportunities and develop account plans for ensuring customer retention and expansion
  • Maintain a trusted advisor relationship with each assigned client
  • Proactively identify changes we can make to our application to make our customers' lives easier
  • Work with Engineering, Product, Marketing and Sales teams to effectively communicate product functionality and messaging to customers and prospects