Full-Time
Customer Success Manager
Posted on 1/22/2026
Loop
51-200 employees
AI-driven freight audit and payments platform
No salary listed
Chicago, IL, USA
Hybrid
Hybrid role; in-office in Chicago.
 Sales & Account Management |
|---|
- This is a hybrid role based in the Chicago office.
- Ensure customers maximize value from Loop through data-driven insights, product adoption, and overall satisfaction
- Analyze customer data in partnership with Strategy & Ops to provide strategic recommendations that optimize freight audit and payment processes
- Lead Executive Business Reviews (EBRs) and regular check-ins, delivering actionable insights to drive efficiency and cost savings
- Identify expansion opportunities and develop account plans to ensure customer retention and growth
- Serve as a trusted advisor, helping customers capture more cost savings and increase ROI
- Advocate for customers by sharing feedback with Product, Engineering, and Operations to enhance platform functionality
- Support customers in managing billing disputes, claims, and payment exceptions, ensuring seamless financial operations
- Proactively identify process improvements that increase customer efficiency and product value
- Collaborate with cross-functional teams—including Sales, Product, Marketing, and Engineering—to communicate product capabilities and customer needs effectively
- 5+ years of work experience in customer success, account management, operations, or sales in the logistics/transportation industry is preferred
- Proven ability to build strong customer relationships and effectively navigate challenging situations
- Passion for technology and solving unstructured analytical problems
- Obsessive attention to detail with a solution mindset
- Excellent written & spoken communication skills
Loop provides a data platform and full-stack AI system to modernize transportation spend management. It unifies invoices, shipment tracking, and contract terms into a single source of truth for high-volume shippers, carriers, and 3PLs, enabling automation of invoice processing (up to 99%), real-time exception handling, and predictive analytics to surface cost-saving opportunities. Its products—such as the Loop Control Suite and Parcel Contract Intelligence—use machine learning to identify potential overpayments before they occur, and operate as a SaaS solution with a dedicated customer success team. This combination differentiates Loop from competitors by combining data unification, proactive AI-driven insights, and a hands-on service model to streamline freight audit and payments. The company's goal is to turn freight audit from a cost center into a strategic advantage, improving working capital and financial clarity across global logistics operations.
Company Size
51-200
Company Stage
Series C
Total Funding
$160M
Headquarters
San Francisco, California
Founded
2021
Simplify's Take
What believers are saying
- Fortune 100 food company recovered millions in untracked costs using LDP.
- $95M Series C from Valor enables AI talent hires and platform scaling.
- J.P. Morgan partnership accelerates adoption among Fortune 500 shippers.
What critics are saying
- Flexport erodes Loop's market share with integrated AI analytics in 12 months.
- Augment achieves feature parity via $85M funding, stealing enterprise customers by 2027.
- Data2Logistics merger causes DUX 2.0 bugs, driving customer churn in 6 months.
What makes Loop unique
- Loop's Logistics Data Platform unifies fragmented supply chain data into AI-native single source of truth.
- DUX 2.0 engine validates data for 100% audit coverage, unlike legacy systems.
- Exception Agent automates carrier disputes, achieving touchless invoice resolution.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Unlimited Paid Time Off
Professional Development Budget
Physical and Mental fitness subsidies
Commuter Benefits
Company News
Loop introduces new features for LDP. May 4, 2026 at 1:36 PM Loop has introduced a series of new features for its Logistics Data Platform (LDP), which is based on a data engine. According to a statement from the company, which specializes in supply chain challenges, the new platform aims to enhance the efficiency of logistics teams. Features for efficiency enhancement. The LDP utilizes the new data engine "DUX 2.0," which provides validated and verified data. This is intended to help companies accelerate their digital transformation processes. A newly developed exception agent is designed to promote workflows and increase employee efficiency. This is to be achieved through consistent execution of logistics processes. Additionally, the platform offers a feature called "Loop Intelligence," which integrates an AI assistant. This is intended to help companies leverage decision intelligence to enhance business value through optimized global logistics networks. According to the manufacturer, the new features of the LDP are designed to create a solid data foundation that drives automation through artificial intelligence.
Data2Logistics is merging with Loop to address supply chain data issues like inaccessible and messy data. Co-founders Shaoshu Liu and Matt McKinney aim to unlock supply chain value by transforming raw data into structured intelligence using Loop's AI-first platform, DUX. This merger seeks to improve cost allocation, exception tracking, and visibility, ultimately reducing transaction friction and enhancing payment cycles and processing efficiency.
Loop has released its Route optimisation and Route planning APIs for businesses to make use of.
Hyundai UK has joined forces with automotive data solutions provider Loop to enhance productivity, profitability, and consistency across its retailer network.
J.P. Morgan Payments has launched a partnership with audit/payment platform Loop. The collaboration announced Tuesday (June 18), is designed to “boost working capital with freight payments,” the companies said in a news release provided to PYMNTS, thus fostering stronger relationships between shippers and carriers. The release cites data from the American Trucking Association showing that trucking revenues account for more than $940 billion, or 80%, of the U.S. freight bill