Microsoft Certified Technology Specialist

Overview

JOB TITLE: Microsoft Certified Technology Specialist – MECM

GOVERNMENT AGENCY: Department of Homeland Security (DHS), Federal Law Enforcement Training Center (FLETC)

POSITION INFORMATION: Full-Time Position

LOCATION: FLETC Headquarters – Glynco, GA; or other FLETC Training Delivery Points (TDPs) in Artesia, NM; Charleston, SC; or Cheltenham, MD (including the Washington, DC Office). Some services may be performed remotely. The place of performance will be dependent on the awarded proposal. 

POSITION TIMING: Contingent on Contract Award

ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security.  We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

Program Overview:

The Federal Law Enforcement Training Centers (FLETC), part of the Department of Homeland Security (DHS), is responsible for training and supporting the training of federal, state, local, and tribal law enforcement officers—as well as international partners—who enforce laws, treaties, and regulations in the United States and abroad.

Headquartered in Glynco, Georgia, with training delivery points in Artesia, New Mexico; Charleston, South Carolina; and Cheltenham, Maryland, FLETC’s mission depends on secure, stable, and modern IT infrastructure.

This program delivers comprehensive Information Technology (IT) Delivery and Operations Support Services (DOSS) that ensure reliable and efficient IT performance across all FLETC locations. The Microsoft Certified Technology Specialist (MECM) will play a key role in deploying, managing, and maintaining endpoint systems critical to FLETC’s operational success.

Position Summary:

The Microsoft Certified Technology Specialist – MECM will support enterprise-level endpoint management operations, ensuring effective deployment, administration, and maintenance of Microsoft System Center Configuration Manager (SCCM/MECM) environments across multiple PCs and servers. This position is ideal for an experienced IT professional with strong technical expertise in Windows systems administration, software deployment, and endpoint configuration management.

The specialist will also contribute to the planning, configuration, and enhancement of MECM systems to meet evolving DHS and FLETC requirements. Experience managing Apple systems through MECM is preferred but not required.

Responsibilities

RESPONSIBILITIES:

• Administer, deploy, and maintain Microsoft Endpoint Configuration Manager (MECM) across a medium-to-large enterprise environment supporting multiple Windows-based systems.
• Plan, configure, and implement MECM site systems, distribution points, and management points to ensure secure, scalable, and efficient operation.
• Manage operating system deployment (OSD), software distribution, and patch management processes using MECM.
• Develop and maintain automation scripts and documentation to streamline configuration and deployment processes.
• Collaborate with system administrators, engineers, and security personnel to ensure MECM compliance with DHS and FLETC policies and standards.
• Troubleshoot and resolve issues related to MECM infrastructure, client communication, and software deployments.
• Provide technical input for enterprise imaging, endpoint lifecycle management, and software standardization efforts.
• (Preferred) Support Apple device management within MECM where applicable.

Qualifications

REQUIRED:

• Minimum of 3 years of experience in a medium-to-large enterprise environment supporting multiple Windows PCs and servers.
• Microsoft Certified Technology Specialist (MCTS) certification or equivalent in MECM/SCCM administration.
• Proven proficiency in administering and deploying Microsoft System Center Configuration Manager and associated site systems.
• Strong understanding of Windows-based operating systems, system deployment, and configuration management.
• Excellent troubleshooting and analytical skills with attention to detail.
• Ability to obtain and maintain a USCIS Public Trust clearance.

DESIRED:

• Experience managing Apple devices within MECM or other enterprise management platforms.
• Familiarity with PowerShell scripting, Active Directory, and Group Policy management.
• ITIL certification or experience applying IT service management principles.
• Strong documentation, communication, and customer service skills.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.