Job Description

• Configure and install network equipment, appliances, switches such as Cisco Meraki and Dell Servers at customer sites.
• Conduct Wireless site surveys, analysis, and reporting on customer’s existing Wi-Fi and Wireless networks.
• Monitor server updates and back up equipment nightly, making sure that the backups are working consistently, while doing upgrades and batches.
• Monitor remote equipment, networking alerts, and servers.
• Schedule onsite visits at customer sites for the installs.
• Create, update, and maintain network security and process documentation.
• Configure new hire equipment and accounts for employees of Locus Robotics who are based in Europe and help with general day-to-day IT tasks that include troubleshooting issues with phones, printers, laptops, email accounts, etc.

Qualifications

• 4+ years of “hands on” experience in IT and network support, working with customers and troubleshooting IT and network related issues.
• Bachelor of Science degree in Information Technology or equivalent.
• CCNA certification or equivalent knowledge in networking.
• Experience with Windows and VMware.
• Experience with the design of Network Access Points.
• Experience with wireless and computer networking, including set up and configuration of servers.
• Experience managing redundancy, high availability, and SLA’s.
• Ability to communicate effectively with customers, operations, IT, and non-technical team members.
• Ability to follow project plans and adjust to hurdles to meet project deadlines.
• Ability to travel up to 50% of the time with overnight stays near a customer sites on occasion.  This will depend on the number of installations and deployments per month.
• Ability to speak and write in English, Spanish or German is preferred.
• Experience working with Cisco Meraki equipment is preferred.