Support Assistant

Proposed Interview Date Week Commencing 14 September 2026

Closing Date: Wednesday 2 September 2026

Contract Type: Permanent

Salary: FC4 £26,786.83 - £29,170.80

Working Pattern: 36 hours per week

Location: Fife House, Glenrothes

Supporting Statement

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement.

Job Details

The Shared Service Centre provides specialist business support services that underpin the delivery of payroll, pensions, recruitment, ordering, invoicing, IT frontline and HR enquiry services.  It operates and maintains a range of systems and processes, ensuring accurate data entry, calculations, advice, information, policy and procedure guidance, and monitoring activities.

These posts are based within the Transactions Payroll Team. The main duties include the creation and maintenance of employee records within Oracle Cloud, including processing new starts, leavers, transfers and contract changes. You will also be responsible for dealing with payroll queries and undertaking calculations relating to annual leave, statutory sick pay, statutory maternity pay, overpayments and salary advances.

Working for Fife Council offers a range of benefits including:

• Membership of the Local Government Pension Scheme.
• Generous annual leave entitlement.
• Flexible and blended working arrangements.
• Learning and development opportunities.
• Access to employee discounts and wellbeing support schemes.
• A supportive and inclusive working environment.

The Person

• Educated to SVQF level 5 (4 qualifications at intermediate 2 level or above) or equivalent in a business/customer service subject that would demonstrate the standard of work required for the role.
• Possess strong literacy, numeracy and data entry skills.
• Can communicate effectively with a wide range of customers, both verbally and in writing.
• Have experience using computer systems, databases and Microsoft Office applications.
• Can organise and prioritise workloads, working accurately to deadlines.
• Have the ability to interpret information, follow procedures and maintain confidentiality.
• Demonstrate a commitment to delivering excellent customer service.

Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services.
• Directorate Information -Council Department information
• Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.
• Alternative Formats - Job information can be made available in alternative formats, to make a request please e-mail [email protected].
• AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here.

As a progressive employer, we offer the opportunity to work in this role as a “blended working” arrangement with home-working opportunities and occasional office-working as required. While the significant part of the role can and will be carried out remotely, candidates should be able to travel to and attend office locations in Fife as required.

For further information please contact: Morag Jackson - [email protected]