Full-Time
Scheduler & Care Coordinator
Otterbein SeniorLife
Nonprofit senior living and care services
No salary listed
Lebanon, OH, USA
In Person
Associate's
Category
 Administrative & Executive Assistance (1) |
|---|
Required Skills
Microsoft Office
Electronic Health Records (EHR)
Care Coordination
Data Analysis
Requirements
- An Associate degree is preferred, although equivalent education and experience are considered.
- A minimum of two years of scheduling experience in home health, hospice, healthcare, or a related service industry is preferred.
- Experience with Microsoft Office and electronic medical record and scheduling systems, such as Careficient, MatrixCare, WellSky, or HCHB, is preferred.
- Strong organizational and time-management skills are required.
- The ability to manage multiple priorities in a fast-paced environment is required.
- Excellent communication and customer service skills are required.
- The ability to analyze scheduling needs and solve problems quickly is required.
- The ability to work independently and collaboratively with interdisciplinary teams is required.
Responsibilities
- Coordinate and maintain daily schedules for registered nurses, licensed practical nurses, therapists, aides, and other field clinicians.
- Assign patient visits based on clinician availability, qualifications, geographic location, and productivity expectations.
- Optimize schedules to maximize efficiency and minimize travel time.
- Monitor visit frequencies to ensure compliance with physician orders and plans of care.
- Adjust schedules in real time due to admissions, discharges, call-offs, schedule changes, and urgent patient needs.
- Coordinate start-of-care visits and communicate scheduling information to patients and clinicians.
- Maintain staffing coverage and coordinate contingency plans when scheduling conflicts arise.
- Monitor the McBee portal.
- Serve as the primary scheduling contact for patients, families, clinicians, and office personnel.
- Communicate schedule changes promptly and professionally.
- Maintain positive working relationships with patients, referral sources, and internal staff.
- Assist in resolving scheduling concerns while promoting a positive patient experience.
- Participate in team meetings and operational discussions regarding staffing and productivity.
- Monitor clinician schedules to support agency productivity standards and operational goals.
- Generate scheduling reports and track visit completion trends.
- Identify scheduling gaps, capacity concerns, and staffing needs.
- Assist leadership with workload balancing and resource allocation.
- Maintain accurate documentation and scheduling information within electronic systems.
- Ensure all scheduling activities align with agency policies, payer requirements, and regulatory standards.
- Maintain confidentiality of patient and employee information.
- Ensure data entered into scheduling systems is accurate and current.
- Support audits and quality improvement activities related to scheduling and patient care coordination.
Desired Qualifications
- An Associate degree is preferred, although equivalent education and experience are considered.
- A minimum of two years of scheduling experience in home health, hospice, healthcare, or a related service industry is preferred.
- Experience with Microsoft Office and electronic medical record and scheduling systems, such as Careficient, MatrixCare, WellSky, or HCHB, is preferred.
Otterbein SeniorLife is a nonprofit provider of senior living and post-acute care. It operates life-plan communities, skilled-nursing neighborhoods, assisted living, independent living, rehabilitation, home services, and related programs. Older adults and families use its residential and care options across different stages of aging and recovery. Community teams are supported by clinical leadership, hospitality, therapy, sales, facilities, spiritual care, and central services. Roles include nursing, caregiving, therapy, dining, life enrichment, maintenance, administration, and community leadership.
Company Size
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Company Stage
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Total Funding
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Headquarters
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Founded
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