Inside Sales Representative

As an Inside Sales Representative,you will engage with our residential customers and provide an excellent consumer experience. Your goal will be to assist the Residential Acquisition Representatives with their day-to-day by following up with customers to gain new business. Your success will beevident by your ability to work closely with operations and our Residential Coordinator to ensure service has been scheduled and deliveries are booked while ensuring all details have been captured within the pipeline logs.

What We Offer:

• Competitive Compensation - Including an annual bonus plan, pension plan, and parking allowance 

• Flexible Benefits Plan - in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs

• Paid Vacation - Plus an annual option to purchaseadditional vacation, too

• Wellness Support - With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program 

• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities: 

•  Manage pipeline logs until activation (ie. Ensuring service is booked and completed, following up with customers, updating pipeline logs with information from customer/operations)
• Contacting potential leads (web leads, incoming calls)  
• Manage call list when required: Inactive accounts (win back and/or execute any key strategy given)
• Articulate the Irving Energy value proposition, handle objections and obtain new customer
• Understand and execute on key special pricing/marketing programs
• Manage the use of empowerment appropriately and escalate when required
• Work with team to manage service escalations with regards to date availability
• Respond to customer inquiries

Your Skills: 

•  Excellent customer service skills
• Proven ability to multi-task and work well under pressure
• Ability to work well in a team environment and be a reliable team player
• Able to make decisions and support team members
• Must possessstrong communication skills with ability to quickly build rapport and maintain relationships

Your Experience: 

• High School with Post-secondary education preferred

• 1-3 years’ experience in sales/marketing and customer service required. Experience in a call center environment preferred