Full-Time
Job Not Found
Ciel Senior Living
No salary listed
Kennewick, WA, USA
In Person
Category
 Sales & Account Management (1) |
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Requirements
- Education: Associates' degree in Sales and Marketing or related field required.
- Two + years’ experience in customer service, sales, or hospitality, particularly within the senior living industry, is highly desirable.
- Strong interpersonal skills and the ability to communicate effectively with residents, families, and staff members.
- Excellent organizational and time management skills, with the ability to manage multiple priorities and deadlines effectively.
- Willingness to work flexible hours, including evenings and weekends, as needed.
- Commitment to upholding the highest standards of professionalism and integrity in all interactions.
- Must have strong understanding of the English language, sufficient to read and write.
Responsibilities
- Supports the mission, vision, and goals of the organization, upholding and promoting company culture and vision.
- Serve as the primary point of contact for residents and their families during the move-in process.
- Coordinate with various departments (e.g., sales, marketing, maintenance) to ensure a seamless transition for residents.
- Assist residents with completing necessary paperwork and documentation.
- Coordinate moving logistics, including scheduling movers, arranging transportation, and coordinating with maintenance staff for any necessary preparations in the resident's new home.
- Provide guidance and support to residents and their families as they navigate the move-in process.
- Conduct thorough orientations for new residents, introducing them to staff members, amenities, and community policies.
- Address any questions or concerns that residents may have during the orientation process.
- Provide ongoing support to residents and their families as they settle into their new environment.
- Serve as a resource for residents, helping with navigating community resources and services.
- Cultivate positive relationships with residents and their families, fostering a sense of trust and confidence in our community.
- Collaborate with the sales and marketing team to promote resident satisfaction and retention.
- Attends training courses at community and maintains up to date monthly, quarterly, annual training through designated Learning Management System (LMS).
- Other duties as assigned, and which relate to the success of the community and the care, comfort, and happiness of our residents.