Customer Supply Chain Specialist

Customer Supply Chain Analyst-Hybrid

Valley City, OH or New Britain, CT, United States

Come make the world and accelerate your success

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As a Customer Supply Chain Specialist, you’ll be part of our Tools & Outdoor Americas Supply Chain team as a hybrid employee. In this role you’ll get to:   

• Act as a liaison to meet and exceed Affiliate and Trade Customer expectations  

• Cross Functional Interaction with Supply Chain Partners Domestically & Internationally 

• Hold a higher level of customer service professionalism, call escalations 

• Ability to analyze data and report findings. 

• Effectively and professionally oversee all Affiliate & Trade Customer inquiries - calls, email, web, and fax transactions to ensure satisfaction, while consistently leading and hitting Stanley Black & Decker’s Key Performance Indicator’s (KPIs) 

• Consistently improve and manage customer communication flow on Export Orders  

• Sales Order Management of Affiliate & Trade Customer orders  

The Person:

You always strive to do a good job…but wouldn’t it be great if you could do your job and do a world of good? You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also have:  

Desired Skills: 

• Proficient in SAP   

• Preferred Salesforce experience  

• Proficient in Microsoft Office 

• Interpreting KPI’s 

• Willingness to assist new team members and peers, including training 

• Strong attention to detail 

• Effective communication skills 

Desired Experience & Education:  

• 4-6 years of customer service experience; call center environment preferred  

• High School Diploma or its equivalent required 

• Minimum of 12 months in current role (Internal Applicant) 

• Employee must not be on a Written Notice disciplinary action level (within the last 6 months - Internal Applicant) 

• Gaining or attained working knowledge proficiency in areas of discipline (Internal Applicant) 

The Details:

You’ll receive a competitive salary and a great benefits plan including:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!
 

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