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Senior Director
IT Global Infrastructure & End User Services
Posted on 10/19/2022
Columbus, OH, USA
Experience Level
Desired Skills
Customer Service
  • Experience guiding SaaS-based infrastructure strategy and establishing long-term infrastructure technology roadmaps required
  • Executive presence: an articulate, senior thinker and good global citizen
  • Intense hyper-focus on customer service and optimizing first for end-users
  • Experience with a global IT infrastructure environment, including China
  • Sharp crisis management skills and a passion for process and security
  • MS in Management Information Systems, Computer Science, Computer Engineering, or another similar degree or equivalent work experience
  • 7+ years of experience in global IT infrastructure leadership roles
  • Past hands-on experience with network engineering, information security controls, and end-user computing devices
  • Proven technology project management experience
  • Expertise in planning spending and building a financial business case for technology projects
  • Experience with security and risk assessment frameworks and controls
  • Executive Business Relationship Management and vendor management skills
  • Executive-level verbal and written communication skills
  • Travel within and outside the US is required for this position (10-20%)
  • Build Veeva's strategic IT infrastructure roadmap and vision for scale, including people, processes, and tools, to support Veeva's aggressive growth (from 6,000 to 10,000 employees by 2025)
  • Provide direct leadership to the regional IT managers and directors around the world in Veeva's Americas, EMEA, AP, and China regions
  • Own Veeva's internal BC/DR approach and plan
  • Drive the high-level strategy for Veeva's network, collab tools (Google Workplace, Zoom, etc.), SSO, cloud IaaS servers, VOIP telephony, desktop, IT security, our facilities, and building technology
  • Foster an environment of intense customer service and success in the IT Global Service Desk and evolve operations from regional into a global collaborative support organization
  • Ensure the production incident management process follows a structured model consistently across all regions
  • Collaborate with the CISO and CIO to ensure the continued compliance of Veeva's IT ecosystem with defined internal ISMS controls, including CIS Top 20
  • Adhere to industry best practices for change management, including building an ITIL-based approach to deployments
Desired Qualifications
  • Prior technical experience with Meraki networking, Okta, AWS, and CIS controls
  • Experience designing and developing Information Security policies
  • MBA
  • ITIL certified
Veeva Systems

1,001-5,000 employees

Cloud computing services for pharmaceutical companies.
Company Overview
Veep's mission is to help R&D, quality, and regulatory teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising quality. The company builds cloud-based tools for pharmaceutical research.
  • Parental leave
  • PTO
  • Free food
  • Health, dental, & vision insurance
  • Gym membership reimbursement
Company Core Values
  • Do the Right Thing
  • Customer Success
  • Employee Success
  • Speed