What You’ll Do

• Build Veeva’s strategic IT infrastructure roadmap and vision for scale, including people, processes, and tools, to support Veeva’s aggressive growth (from 6,000 to 10,000 employees by 2025)
• Provide direct leadership to the regional IT managers and directors around the world in Veeva’s Americas, EMEA, AP, and China regions
• Own Veeva’s internal BC/DR approach and plan
• Drive the high-level strategy for Veeva’s network, collab tools (Google Workplace, Zoom, etc.), SSO, cloud IaaS servers, VOIP telephony, desktop, IT security, our facilities, and building technology
• Foster an environment of intense customer service and success in the IT Global Service Desk and evolve operations from regional into a global collaborative support organization
• Ensure the production incident management process follows a structured model consistently across all regions
• Collaborate with the CISO and CIO to ensure the continued compliance of Veeva’s IT ecosystem with defined internal ISMS controls, including CIS Top 20
• Adhere to industry best practices for change management, including building an ITIL-based approach to deployments.

Requirements

• Experience guiding SaaS-based infrastructure strategy and establishing long-term infrastructure technology roadmaps required.
• Executive presence: an articulate, senior thinker and good global citizen
• Intense hyper-focus on customer service and optimizing first for end-users
• Experience with a global IT infrastructure environment, including China
• Sharp crisis management skills and a passion for process and security
• MS in Management Information Systems, Computer Science, Computer Engineering, or another similar degree or equivalent work experience
• 7+ years of experience in global IT infrastructure leadership roles
• Past hands-on experience with network engineering, information security controls, and end-user computing devices
• Proven technology project management experience
• Expertise in planning spending and building a financial business case for technology projects
• Experience with security and risk assessment frameworks and controls
• Executive Business Relationship Management and vendor management skills
• Executive-level verbal and written communication skills
• Travel within and outside the US is required for this position (10-20%)

Nice to Have

• Prior technical experience with Meraki networking, Okta, AWS, and CIS controls
• Experience designing and developing Information Security policies
• MBA
• ITIL certified