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Solutions Architect
Posted on 11/19/2022
San Francisco, CA, USA
Experience Level
Desired Skills
  • Facilitate and support product functionality inquiries and technical aspects of customer on-boarding maximize TTV (Time to Value) for customers
  • Support and design tools that will enhance the efficiency of customer integrations & onboarding
  • Empower customer product and engineering teams to use our product independently and efficiently
  • Engage with customer product, engineering, and marketing teams to understand their goals for using Braze and how the platform will fit into their tech stack
  • Communicate effectively with client engineering teams and third parties to document technical requirements, schedules, goals/metrics, and customer interactions to drive desired business outcomes
  • Support Customer Onboarding Managers by providing strategic solutions to complex use cases and translating these into actionable steps for customers
  • Design technical implementation plans, target information architectures and scopes of work in partnership with the customer to suit their requirements
  • Support new customers in achieving effective and efficient SDK and API integrations with Braze
  • Design and deliver technically focused workshops to meet client needs and exceed expectations
  • Troubleshoot technical issues reported by customers during the implementation process and provide solutions
  • 1-3 years relevant experience in a related area, for example marketing, mobile marketing, implementation, technical support, business analyst, and/or customer success professional working with Enterprise/Strategic accounts
  • You have strong product command and technical domain knowledge of two or more of the following: SaaS, Marketing, Mobile, APIs or Programming
  • You are an excellent written and verbal communicator with strong influencing skills and unparalleled follow up
  • You're known for being a “team player”: you work well with internal stakeholders as well as external stakeholders (technical resources, project management teams, customer executives)
  • You are a problem solver, with a high level of intellectual curiosity
  • You see opportunity and growth in learning more about what you do and how it impacts others

501-1,000 employees

Customer engagement platform for marketing
Company Overview
Braze is committed to setting new standards in customer engagement. The company provides multi-channel marketing automations for companies to better engage with their customers.
  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture
Company Core Values
  • Take Your Seat At The Table - Our community welcomes and respects your unique talents and perspective
  • Don't Ignore Smoke - We help each other notice issues before smoke turns to fire
  • Shape The Future - We believe in the positive trajectory of change
  • Embrace Curiosity - We are explorers of details and new horizons
  • Seek The Truth - We combine intelligence with humility to challenge our assumptions and ask thoughtful questions
  • Be A Human - Each of us contributes to the Braze culture through our individuality