Federal Customer Success Manager
Posted on 3/21/2023
Washington, DC, USA
Experience Level
Desired Skills
  • Possess a Customer-centric approach, you enjoy working with customers and establishing strong relationships
  • Prior experience in a Customer Success Manager role handling accounts
  • Adept at managing Customer expectations that results in high Customer satisfaction
  • Proven understanding of technical skills. Ability to understand the relationship between a Customer's challenges and our toolset to advise on best practices
  • Impeccable written and verbal communication skills
  • Experience in communicating with customers from diverse cultures
  • Detail-oriented and analytical
  • Strong team player but still a self-starter
  • Thrives in a multitasking environment and can adjust priorities on-the-fly
  • Project management skills are a plus but not a requirement
  • Manage and maintain the relationship with the customer throughout their lifecycle with SentinelOne with a portfolio of 30 to 50 of our Federal Customers advocating for their success and needs internally
  • Work alongside the internal services teams and the Customer to establish critical goals, an onboarding plan and define success criteria
  • Promote product adoption with key Customer stakeholders
  • Ongoing tailored Customer engagement including but not limited to monthly meetings, health checks, Business Reviews and Roadmap reviews
  • Proactively engage with Customers using our Customer Success platform and health indicators to identify and remove blockers to success and retention
  • Ensure customer engagement and current status is logged within the Customer Success platform for appropriate visibility and tracking
  • Own the executive level and customer facing updates for any escalations
  • Identify, communicate, and engage internal resources for any risk within renewals
  • Create customer advocacy within your book of business
Desired Qualifications
  • SaaS sales experience is a plus but not a requirement

1,001-5,000 employees

Autonomous endpoint protection software
Company Overview
SentinelOne is on a mission to defeat every attack, every second, of every day. The company's Singularity Platform instantly defends against cyberattacks – performing at a faster speed, greater scale, and higher accuracy than possible from any single human or even a crowd.
  • Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
  • Unlimited PTO
  • Industry leading gender-neutral parental leave
  • Paid Company Holidays
  • Paid Sick Time
  • Employee stock purchase program
  • Disability & life insurance
  • Employee assistance program
  • Gym membership reimbursement
  • Cell phone reimbursement
  • Numerous company-sponsored events
Company Core Values
  • Trust
  • Accountability
  • OneSentinel
  • Community