If you’re passionate about engaging customers and creating a great experience you have a place with us. SentinelOne is growing its FederalCustomer Success team and looking for a relationship expert with technical orientation to assist in managing our Federal customer segment.

You should have impeccable relationship skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our Customers successful!

Responsibilities:

• Manage and maintain the relationship with the customer throughout their lifecycle with SentinelOne with a portfolio of 30 to 50 of our Federal Customers advocating for their success and needs internally.
• Work alongside the internal services teams and the Customer to establish critical goals, an onboarding plan and define success criteria.
• Promote product adoption with key Customer stakeholders.
• Ongoing tailored Customer engagement including but not limited to monthly meetings, health checks, Business Reviews and Roadmap reviews.
• Proactively engage with Customers using our Customer Success platform and health indicators to identify and remove blockers to success and retention.
• Ensure customer engagement and current status is logged within the Customer Success platform for appropriate visibility and tracking.
• Own the executive level and customer facing updates for any escalations. 
• Identify, communicate, and engage internal resources for any risk within renewals. 
• Create customer advocacy within your book of business. 

Qualifications:

• Possess a Customer-centric approach, you enjoy working with customers and establishing strong relationships.
• Prior experience in a Customer Success Manager role handling accounts 
• Adept at managing Customer expectations that results in high Customer satisfaction.
• Proven understanding of technical skills. Ability to understand the relationship between a Customer’s challenges and our toolset to advise on best practices.
• Impeccable written and verbal communication skills. 
• Experience in communicating with customers from diverse cultures.
• Detail-oriented and analytical.
• Strong team player but still a self-starter.
• Thrives in a multitasking environment and can adjust priorities on-the-fly.
• Project management skills are a plus but not a requirement. 
• SaaS sales experience is a plus but not a requirement. 

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