Director – Sales

Position Summary

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.

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If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading!

Our Perks
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!

The incumbent is responsible to provide strategic direction in all aspects of DA Sales National, Regional, Builder and Dacor. The incumbent will lead and motivate personnel to ensure new product development effectiveness and marketplace acceptance, manage the current product offering while planning the future product roadmap and migration path strategies, and to provide cost effective and quality marketing and divisional communication. Another key responsibility is to oversee the Channel management and the creation and implementation of all pricing, programs and marketing promotions.
The incumbent must collaborate closely with the Product Marketing, Field Marketing Team, Marcom, PR, SCM BOC and Finance to ensure Sales/profit and market share targets are achieved.

Role and Responsibilities

• Direct responsibility of the entire DA Canadian sales team from National sales to Regional sales plus Builder sales as well as expansion of the luxury brand Dacor.
• Build sales growth for assigned accounts and product lines.
• Engage customers in order to grow relationship, and achieve revenue, profit and market share targets.
• Develop and execute tactical plans, manage budgets, forecasts, promotional planning and pricing.  Key point of contact for all account activity incl. internal connections with SCM/Mktg./Finance.
• Develop and grow Samsung Brand and Dacor Brand with all accounts.
• Collaborate with all accounts on joint business planning, brand management, in-store merchandising and retail sales execution.
• Manage and implement business trade spend within account programs and management budgets.
• Analyze high priority account performance quarterly utilizing Samsung KPI’s.
• Work closely with Samsung marketing to maximize sales with each Sales Manager and their regions for growth.
• Manage weekly product forecast by model by dealer and ensure inventory forecast matches promotional calendar by account.
• Make product presentations, both new product introductions and present product offering to customers and prospects as prescribed by the Company sales guidelines.
• Implement and drive the Samsung Sales Framework (including tools and planning approach) for the DA Division.

Participate in the development, implementation and communication of Corporate and Departmental policies, standards and procedures, to ensure consistency across all bases of the business. Compile and report KPIs as required. Assist with the development and management of the departmental annual budget. Liaise with internal customers to understand needs and resolve problems in a timely manner. Handle project related tasks as required and participate in cross-functional team activities, in special circumstances, providing expertise. Perform duties in accordance with established policies and procedures while considering personal safety, and the safety of co-workers and customers.

• Work with Executive team to formulate overall strategic direction. Formulate mid-term marketing strategy broke down into the 4 P’s of marketing – Product, Price, Promotion & Place. Participate in key strategic and operational decision making for channels/distribution/customer performance. Build an understanding and cultivate in the departments’ members the product’s vision, the business case, as well as compiling the product planning material necessary for driving product initiatives further with clarity and consensus.
• Responsible to oversee the creation and implementation of all pricing, channel programs and marketing promotions developing strategies to maximize sales among customers based on geography, channel type, business model and target market, expand market share and pursue aggressive growth targets.
• Effectively communicates and liaisons with the sales teams and the retail partners to develop and execute product strategies and drive plans for the retail channel that are consistent with our overall distribution strategy and goals. Working with sales leadership and Product Management, establishing a channel distribution strategy that delivers our results as a company.
• Manage the product portfolios to achieve the strategic plan, meet business objectives and increase the company’s competitive position. Examine the life cycle and functionality of Samsung’s product line-ups to strategically orchestrate penetration points and volume to ensure Sales targets and brand recognition.
• Manage potential channel conflict among sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement. Manage Product Marketing team and collaborate with the Sales Director/team to execute on the sales & marketing plan
• Develop and maintain exceptional partner relationships (both internally and externally) and arrange & attend, as necessary, strategic partner/Customer review meetings.
• Optimize marketing budget and related spending to maximize ROI. Lead development of activities that best address customer’s needs, while coordinating the involvement of all necessary company and partner personnel.
• Builder Business Development – Meet with strategic new customers to gain their trust in the brand and successfully introduce our product portfolio into their projects by developing pricing, marketing & warranty strategies

The manager is responsible for providing daily direction to all staff by delegating and scheduling work to the assigned team, and monitors work completion and quality according to procedures and deadlines. Recruits, coaches, and manages staff performance, by providing appropriate feedback and assisting with staff development and/or improvement plans. Provide the necessary resources and tools for staff to perform their duties, and help foster a culture of openness, innovation, and support within the work environment. Ensure all direct reports successfully complete all required corporate and departmental training. Participate in the development, implementation and communication of Corporate and Departmental policies, standards and procedures, to ensure consistency across all bases of the business. Compile and report KPIs as required. Assist with the development and management of the departmental annual budget. Liaise with internal customers to understand needs and resolve problems in a timely manner. Handle project related tasks as required and participate in cross-functional team activities, in special circumstances, providing expertise. Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.

Successfully complete in a timely manner at any certifications as mandated by HQ.

B2C Employees who achieve Samsung Essentials for Sales (SES) certification are equipped with Samsung fundamental sales frameworks and terminology. SES certification ensures a “Single Terminology and Single Perspective” across Samsung, and is a must for all sales employees. SES Certification is a requirement of the role which is a combination of the following: Samsung Essentials for Sales (10 courses), 1 Essential course + Knowledge Assessment (Pass Score: 70% or above). Certification period runs from March to October.

Requirements

Education:

• College or University education (Bachelor’s) preferred

Knowledge:

• Intimate knowledge of the appliance industry
• Strong relationships management
• Demonstrated ability to interact with the sales organization, gain mindshare and grow relationship and sales
• Proficient in Excel, Word, PowerPoint and other software products
• The ability to lead a team in planning, organizing and prioritizing multiple and simultaneous related opportunities and programs in a changing DA industry
• Effective communication skills at all levels

Experience:

• 10+ years of related experience preferred
• Experience with and knowledge of CE channel and main reseller players

Samsung is an equal employment opportunity employer.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.

Skills and Qualifications

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