Senior Manager of Systems and Tools
Posted on 3/23/2023
INACTIVE
Oyster

501-1,000 employees

Global employee management platform
Company Overview
Oyster's mission is to make it easier than ever for growing companies to hire, pay, and take care of brilliant employees—wherever they are in the world.
B2B

Company Stage

Series C

Total Funding

$204.2M

Founded

2020

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

3%

2 year growth

31%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • 7-10 years of experience in a systems & tools team, ideally at a hyper-growth SaaS or digital marketplace
  • 3+ years of 1st line management experience
  • Extensive experience with implementing, maintaining and optimizing Zendesk in the context of Customer Support
  • Experience with additional types of Customer Experience tools including Customer Success Platforms, Workforce Management, and Virtual Agent Platforms
  • Exposure to high-performance teams with a deeply collaborative outlook, builder mentality, execution mindset, and transparent and inspirational attitude
  • High self-awareness and personal determination combined with high energy and low-ego style that drives results and outcomes
  • Track record of leading and proactively managing end-to-end execution of strategic projects
  • Excellent verbal and written communication skills
  • A flexible mindset to adapt to our rapidly changing work environment
  • Remote-first advocate and passionate about creating change in the future of the work landscape
  • Driven by the social impact mission and desire to use skills to influence global change and employment opportunities
  • A reliable home internet connection (or be able to get one)
  • Fluent English language skills
Responsibilities
  • Build and develop a world-class Tools team within Customer Experience
  • Own the end to end vision, workflows, and general architecture of systems and tools used by Customer Experience to drive efficiency, transparency, and collaboration
  • Bring on new tools as needed, responsible for end to end process from conducting needs analysis through implementation and ongoing maintenance
  • Partner with teams outside Customer Experience, including Product, to improve processes and plans that will drive efficiency and effectiveness of our operations
  • Build strong cross-functional relationships with teams including Sales and Account Management, Business Unit leadership, Product and Marketing
Desired Qualifications
  • [] Experience working in a globally distributed company