Associate Manager

Job Description

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Secondary Language(s) Job Description:

Associate Manager, TW ServiceNow Developer

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

We are seeking a skilled ServiceNow Developer to join our dynamic ServiceNow team in Corporate Systems. The ideal candidate should possess a technical background in ServiceNow development.

The role will collaborate with cross-functional teams to analyze requirements, design solutions, and implement enhancements to our ServiceNow instances, ensuring seamless integration with existing systems and business processes.

This position is based in our Hyderabad location, and we follow a hybrid work policy.

What will you do in this role

• Learn and support the design, configuration, and development of ServiceNow applications, modules, flows, and interfaces to meet the organization's HRSD, ITSM, Security Operations, HAM, DPM, Finance/Procurement and/or ITAM (hardware) requirements.
• Learn and support and develop Service Catalog requests, including request workflows.
• Collaborate across the ServiceNow platform team to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions.
• Support development of custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into service performance and key metrics.
• Stay up to date with the latest ServiceNow features, tools, and best practices.
• Conduct thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy.
• Maintain comprehensive SDLC and technical documentation for all ServiceNow configurations, customizations, and developments.
   

What should you have

• Bachelor’s degree in computer science, Information Technology, or a related field.
•  1+ years of working experience as a ServiceNow Developer, preferably with HRSD, ITSM, and/or ITAM product expertise.
• ServiceNow Certified System Admin (CSA) certification
• ServiceNow Certified Application Developer (CAD) certification is highly desirable.
• ServiceNow Certified implementation Specialist (CIS) certification is highly desirable.
• Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting and development is highly desirable.
• In-depth knowledge of ITIL processes and best practices for IT Service Management is highly desirable.
• Strong analytical and problem-solving skills to design effective ServiceNow solutions.
• Excellent organizational and time management skills to handle multiple projects simultaneously.
• Understanding of Agile development methodologies is a plus.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, Systems Integration, Testing

Preferred Skills:

Job Posting End Date:

05/9/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.