Full-Time

Senior Associate Ground Transportation Agent

Updated on 7/21/2026

Dallas Fort Worth International Airport

Dallas Fort Worth International Airport

1,001-5,000 employees

International airport hub serving global destinations

No salary listed

Dallas, TX, USA

In Person

On-site at Dallas/Fort Worth International Airport, Texas; local work authorization required.

Category
Facilities Operations (1)

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Requirements
  • Completion of high school curriculum or equivalent
  • One (1) year of experience in a position requiring extensive public contact
  • Possession of a valid Class C driver's license
  • Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et al., and DFW Airport’s Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal
  • This is a designated safety sensitive position as defined in DFW Airport’s Drug and Alcohol Administrative Policy and Procedure. Applicants selected for this position will be required to pass a drug test prior to employment and to submit to drug screening on a random basis during the length of their employment in the safety sensitive position
Responsibilities
  • Provides first-line decisions on exceptions to standard operating procedures within delegated limits
  • Assigns Guest Assistant personnel and equipment in the terminals
  • Assists Shift Supervisor in providing directions to Guest Assistants; monitors the performance of shift subordinates; provides recommendations to supervisory staff on performance evaluations
  • Provides break and lunch relief for Guest Assistants
  • Receive briefings from preceding Ground Transportation Agent and briefs succeeding Ground Transportation Agent regarding unusual problems or situations
  • Performs inspection of the terminals, both landside and airside; ensures compliance with safety, security, environmental and cleanliness standards; ensures public areas meet terminal standards for “show readiness”; reports significant deficiencies to Airport Operations Center AOC
  • Performs daily inspection of Ground Transportation customer service phones
  • Monitors the activity of ground transportation operators to ensure compliance with Code of Rules and Regulations and writes reports of non-compliance; assists with Ground Transportation operator counseling
  • Patrols and monitors parking areas for violations and initiate appropriate action to ensure compliance with airport parking resolutions, rules or orders; uses verbal warnings, written warnings and/or issues parking citations; requests Department of Public Safety assistance when necessary to enforce rules
  • Assists Airport customers by providing accurate information regarding ground transportation and airport facilities; resolves problems between commercial operators and customers
  • Provides information to public parkers regarding parking resolutions rules or orders in order to increase voluntary compliance
  • Testifies at ground transportation appeal hearings and parking adjudication hearings and in Municipal Court to provide case-related information
  • Locates and retrieves lost items/passengers
  • Completes required logs and reports
  • Assists Operations/Ground Transportation Regulations with mass inspections of Ground Transportation vehicles
  • Observes passenger loading area to monitor commercial operators loading passengers and baggage into vehicles
  • Inspects dispatch tickets and driver manifests to verify operators are reporting to assigned locations; assists the Ground Transportation Dispatcher in reassigning commercial operators to different loading areas
  • Assists in the evacuation of the terminal area when necessary
Desired Qualifications
  • Ability to speak a foreign language
Dallas Fort Worth International Airport

Dallas Fort Worth International Airport

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DFW Airport is a major international airport that serves as a transportation hub, welcoming about 72.2 million travelers each year and offering 254 nonstop destinations (191 domestic, 63 international). Its facilities are undergoing modernization, including Terminal F and Terminal C renovations, to improve the customer experience as travelers move through the airport. DFW operates as a large economic engine for North Texas, generating over $37 billion in economic impact annually and connecting people for business and leisure travel. The airport prioritizes sustainability with a goal to reach carbon net zero by 2030. Its differentiation comes from achieving recognition like the 2022 ASQ award for Best Airport serving over 40 million passengers in North America, its scale as a hub, and its ongoing investments in facilities, digital tools (e.g., DFW App), and services that enhance traveler convenience.

Company Size

1,001-5,000

Company Stage

Grant

Total Funding

$1M

Headquarters

Dallas, Texas

Founded

1974

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Simplify Jobs

Simplify's Take

What believers are saying

  • $12B expansion adds capacity for 100M annual passengers by 2030
  • AI-powered recycling bins and LiDAR optimize sustainability and traffic flow
  • Restroom upgrades enhance family-friendly infrastructure with nursing pods planned

What critics are saying

  • Data breach could drain loyalty points damaging brand trust within 12 months
  • American Airlines' terminal control enables slot hoarding limiting carrier competition
  • Construction delays may jeopardize 100M passenger goal due to labor shortages

What makes Dallas Fort Worth International Airport unique

  • myDFW Rewards converts parking into repeat digital product targeting frequent planners
  • Terminal F exclusively serves American Airlines with 31 gates opening 2027
  • Facial recognition pilot skips TSA screening for London Heathrow connecting passengers

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Benefits

Health Insurance

Paid Vacation

Paid Holidays

401(k) Retirement Plan

Flexible Work Hours

Remote Work Options

Wellness Program

Mental Health Support

Conference Attendance Budget

Professional Development Budget

Stock Options

Company Equity

Family Planning Benefits

Fertility Treatment Support

Parental Leave

Adoption Assistance

Childcare Support

Pet Insurance

Sabbatical Leave

Hybrid Work Options

Phone/Internet Stipend

Home Office Stipend

Relocation Assistance

Employee Referral Bonus

Tuition Reimbursement

Professional Certification Support

Training Programs

Meal Benefits

Gym Membership

Commuter Benefits

Legal Services

Employee Discounts

Company Social Events

Growth & Insights and Company News

Headcount

6 month growth

15%

1 year growth

15%

2 year growth

15%
Explore
May 27th, 2026
This major US airport's $12B expansion will add A new Terminal in 2027.

This major US airport's $12B expansion will add A new Terminal in 2027. By Felix Gott May 26, 2026 8:30 pm EST Although you might not know it from some of the news stories in recent months, the U.S. aviation system is having one of its most transformative periods in decades. While many of the headlines focus on the major budget airline Spirit shutting down its operations or the cost of jet fuel as a result of the conflict in the Middle East, this paints a somewhat misleading picture. At the same time, there has been a boom in airport investment, with tens of billions of dollars committed to projects to redevelop transport hubs across the country, changing the way the sector operates and kickstarting a new age of air travel. Several U.S. airlines have permanently cancelled several flights and routes in the last few months. And some of these moves are cost-saving exercises in response to global events. But many of them are strategic shake-ups, reassigning staff and planes to new routes and markets. Similarly, several airports have announced enormous expansion projects designed to power them into the future. One of the most impressive examples is the $12 billion expansion project at Dallas-Fort Worth International (DFW), which includes a $5.6 billion investment in a brand-new terminal. Dallas-Fort Worth is already the third-busiest airport hub in the world and second in the U.S. after Hartsfield-Jackson Atlanta International Airport (ATL). This major expansion is designed to support further growth and will cement the airport's relationship with American Airlines, which has provided around $4 billion of the budget, and will be the only carrier in the new Terminal F. What does the Dallas-Fort Worth expansion include? In common with many other major airports in the U.S., most of DFW was built in the 20th century and hasn't been upgraded much since then. As a result, a lot of the existing infrastructure is outdated and unfit for purpose, and certainly not future-proofed. The DFW Forward project will address this. The main focus of the project is the brand-new Terminal F, a joint project by DFW and American Airlines. It will feature 31 self-supported gates, a new Skylink station, and a huge concourse. Upgrades and renovations are also planned in Terminal A and Terminal C. Alongside the terminal improvements, there are plenty of planned works that are less visible to tourists but just as important. The heating and cooling systems will get a full modernization, with energy supplied entirely from renewable resources. New roads will ease traffic issues and make pick-up and drop-off a breeze. The project began in 2023, when Runway 17R/35L was closed for renovation. The renewable-powered electric central utility plant project began in 2025, and the first phases of the official DFW Forward project are due to complete in 2026. Terminal F will open for business in 2027, and the entire project is due for completion in 2030.

PA Consulting
Oct 15th, 2025
PA Consulting and Jacobs to advance intelligent aviation infrastructure with Dallas Fort Worth International Airport

PA Consulting and Jacobs to advance intelligent aviation infrastructure with Dallas Fort Worth International Airport. PA Consulting, the global innovation and transformation consultancy, in strategic partnership with Jacobs (NYSE: J), has been selected by Dallas Fort Worth International Airport (DFW) to lead a transformative digital advisory engagement aimed at redefining intelligent airport operations in North America. The initiative integrates artificial intelligence (AI), machine learning (ML), and advanced analytics to enhance operational efficiency, scalability, and the passenger experience at one of the nation's busiest airports. This engagement underscores PA's deep expertise across digital transformation and aviation strategy, built on a track record of advising major airports and airlines across the U.S. and globally. PA's aviation practice is recognized for delivering future-ready solutions for clients that combine technology, sustainability, and operational excellence. PA's aviation team combines extensive industry knowledge with strengths in innovation and transformation to deliver enduring results for airlines, airports, investors, and the broader aviation supply chain. A key component of the engagement is the development of an Intelligent Foundation IT architecture, designed to support predictive decision-making and long-term innovation. This includes embedded cybersecurity capabilities and scalable digital infrastructure to support DFW's growth and sustainability goals. PA's experts advise on strategy, transactions, and restructuring; improve commercial outcomes through smarter pricing, innovative products, and partnerships; and help organizations deliver better services. The aviation team's work includes harnessing technology to help Amsterdam Airport Schiphol become the world's most sustainable airport, partnering with the airline alliance SkyTeam to drive sustainability through innovation, and supporting Heathrow Airport on its journey to improve punctuality by embedding initiatives in customer experience, safety, and efficiency to benefit airlines, employees, passengers and the environment. Jacobs holds the top spot in airport design according to Engineering News-Record (ENR) and is widely acknowledged for its global expertise in implementing cutting-edge digital infrastructure across aviation hubs in the US, Europe, the Middle East, India, and Australia. Jacobs' strong relationship with DFW and proven expertise in AI-driven infrastructure make it well-positioned to lead the next phase of intelligent transformation. The work with DFW demonstrates Jacobs' commitment to driving digital innovation in critical infrastructure sectors. Across initiatives such as smart cities, real-time geospatial integration and digital twin implementations, Jacobs helps public and private clients worldwide respond to complex challenges through intelligent, connected systems.

Passenger Terminal Today
Aug 15th, 2025
DFW selects Curie Technologies software platform for security management

DFW selects Curie Technologies software platform for security management.

GovTech
Jun 9th, 2025
Dallas Fort Worth Airport Debuts Facial Recognition Tech

In partnership with American Airlines and TSA, DFW Airport will launch this first-of-its-kind pilot program, which allows passengers connecting from London Heathrow Airport to skip additional TSA screening.

The Shelby Report
May 3rd, 2025
Coca-Cola Adds AI-Powered Recycling Bins At DFW Airport

Arca Continental Coca-Cola Southwest Beverages (CCSWB), the local Coca-Cola bottler serving Texas and parts of Oklahoma, New Mexico and Arkansas, has teamed up with Dallas Fort Worth International Airport (DFW) to introduce a sustainability program centered around AI-powered recycling bins.