Full-Time

Technical Product Support Specialist

Confirmed live in the last 24 hours

Bubble

Bubble

201-500 employees

No-code platform for building applications

Compensation Overview

$70kAnnually

Entry

New York, NY, USA

Candidates must be authorized to work in the US and are preferred to be within commuting distance of the NYC office.

Category
Customer Support
Customer Success & Support
Requirements
  • Embodies Bubble’s values
  • Exhibits an investigative mindset, high attention to detail, and aptitude for learning
  • Thrives in the face of ambiguity, demonstrating an ability to problem solve with minimal guidance in a rapidly changing environment
  • Has exceptional written and verbal skills; can translate complex solutions to users concisely and clearly, while collaborating with the team effectively and efficiently
  • Has a proven ability to learn a technical, internet-based trade, skill, or tool. For example, has built an application, whether with Bubble, other no-code tools, or traditional code.
  • Will work one weekend (Saturday and Sunday) every 8 weeks (subject to change) - you’ll receive two days off of your choosing the week before or after your weekend shift
  • Can commute to our NYC office regularly
Responsibilities
  • Become an expert in all things Bubble — our product, users, and company
  • Spend the majority of your time providing app-specific support via email, as if you were a member of the user’s team
  • For each issue that you handle, determine if it’s a question about how to build something on Bubble or a bug report about a behavior not working as intended on the platform, then resolve accordingly
  • For how-tos, apply your Bubble knowledge to answer the question directly or build a test app to model something conceptual
  • For bug reports, use our debugging tools to dive into the app and determine if it’s a bug in the user’s code or our code; when it’s a bug in the users code, respond in such a way that empowers the user to self-diagnose their bug in the future; when it’s a platform bug, escalate to Engineering with a concise, clear set of reproduction steps that accelerate the time-to-resolution
  • Analyze and optimize our tools, documentation, and processes to improve and help scale our operations
  • Collaborate with other teams to improve our users’ overall experience with Bubble

Bubble is a no-code platform that enables users to visually build custom full-stack applications without traditional coding skills. It serves a variety of clients, from entrepreneurs to large enterprises, allowing them to quickly develop web applications through a drag-and-drop interface. Unlike its competitors, Bubble provides the full functionality of coding while eliminating the need to write any code, which significantly reduces development time and costs. The company's goal is to democratize software development, making it accessible to a wider audience.

Company Size

201-500

Company Stage

Series A

Total Funding

$172.5M

Headquarters

New York City, New York

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • Bubble's acquisition of Flusk enhances security features, attracting more enterprise clients.
  • Partnership with Upwork expands developer exposure and client connections, boosting platform adoption.
  • Bubble Developer Certification standardizes skills, increasing platform credibility and attractiveness.

What critics are saying

  • Data breach claims could undermine customer trust and lead to legal repercussions.
  • Emergence of Synthflow AI poses competitive threat with similar no-code solutions.
  • HuggyStudio's expansion may attract clients away from Bubble for MVP development.

What makes Bubble unique

  • Bubble offers a full-stack no-code platform for web and mobile applications.
  • The platform allows rapid prototyping and deployment without traditional coding skills.
  • Bubble's subscription model includes app hosting, database management, and third-party integrations.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Generous equity

Flexible PTO

Work from home

Competitive healthcare

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
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