Field Clinical Representative

SUMMARY OF ROLE:

We are seeking a regionally based Field Clinical Representative (FCR) to join our growing medical technology company.  The FCR will be responsible for fitting and training patients on our new commercially available wearable cardioverter defibrillator and support the post approval study as part of the PMA requirements. The FCR, as the product expert, will offer on-site assistance and troubleshooting support to healthcare providers and patients, addressing any issues or concerns with the company’s products and will act as the liaison between the end user and the company.   

The FCR will work closely with the Territory Manager and the Field Clinical Operations Manager to build and nurture relationships with HCPs and expand market share within their territory. The ideal candidate will have experience with cardiovascular Class III medical devices, excellent people skills, the ability to thrive in a fast-paced environment, and a can-do attitude as well as a passion for working with a cutting-edge, life-saving product.  

RESPONSIBILITIES:

• Train, fit, and register patients with the Jewel P-WCD following the product instructions for use (IFU) and field personnel training guide.    
• Collaborate with regional Sales/Territory Manager, FCR Team Lead, and other regional FCRs to ensure 24/7 patient field support (this includes after hours/weekend coverage).  
• Assist Reimbursement Specialists with obtaining documentation required for insurance approval.  
• Respond to customer needs and complaints with a sense of urgency regarding products and service issues by developing creative and feasible solutions or working with other related personnel to develop optimal solutions (e.g., sales, marketing, clinical operations, customer service, etc.).  
• Work cross functionally and provide regular feedback on product performance issues, user feedback, and opportunities for enhancements to departments such as reimbursement, customer service, engineering, and clinical field operations in support of continuous improvements on product and process development.   
• Support physician intake and onboarding process.  
• Provide in-depth training sessions and in-services to HCPs and staff on the use, application, and benefits of the Jewel P-WCD system.  
• Support Element Science Clinical Trials as needed with site activation, monitoring activities, and patient enrollment visits.  
• Partner with Commercial, Marketing, and Sales to identify and resolve any account barriers for eligible patients and market expansion.  
• Support market share expansion by developing strong and productive professional relationships with existing and new HCPs at assigned accounts.   
• Regularly, timely, and accurately maintain the customer relationship records of interactions, training sessions, and customer feedback.  
• Support patients through the duration of their prescriptions with interim support visits, PA re-fittings, technical product troubleshooting, and retrieving therapy reports as needed.  
• Order, track, and manage Jewel products for commercial and clinical trials.   
• Support patients through the duration of their prescriptions with interim visits, PA re-fittings, technical product troubleshooting, and therapy reports as needed.  
• FCR shall collaborate with contractors supporting case coverage within their region as needed.  
• Ensure compliance with ES DME and quality SOPs, HIPAA regulations, local regulations, ICH guidelines, and GCP guidelines.  
• Participate in and/or complete other activities as assigned.  

QUALIFICATIONS:

• 5+ years of clinical work experience and 2+ years of sales or field representative experience in health care.  
• Bachelor’s degree in nursing, science or related field, advanced degree is preferred.  
• Cardiovascular training preferred, IBHRE certification, is a plus!  
• Must have industry experience with durable medical equipment.  
• Strong communication, organization, and writing skills; and exceptional attention to detail.  
• Excellent relationship management skills.  
• Able to troubleshoot and think creatively under pressure.  
• Familiar with software databases such as Electronic Data Capture systems, CRM, MS Office, Salesforce, and Concur.  
• Demonstrated familiarity with sales processes and a track record of consistently achieving objective key results. 
• Must be able to drive long distances within assigned territory.  
• Must have a valid driver’s license and active vehicle insurance policy.  
• Able to travel outside of region as needed, with occasional overnight trips.   
• Must be able to respond to emergent events within a short time frame.  
• Ability to effectively use a mobile phone, PC, keyboard, and mouse.  

PHYSICAL DEMANDS:

• The employee will sit for long periods of time during travel.
• The employee must be able to take call during evening and weekends for patient fittings.
• The employee will walk frequently within hospital facilities.
• The employee will be required to crouch, kneel, stoop, balance, and reach.
• The employee shall be able to lift up to 40 lbs.
• Specific vision abilities required by this job include color vision, near and far vision, and depth perception.

BENEFITS:

Element Science offers a very competitive salary and benefits package including, but not limited to:

• Stock Options
• 90% employer-paid medical, dental, and vision insurance
• Company-paid Basic Life Insurance
• 401(k) retirement plan (Traditional and Roth)
• Competitive Paid Time Off
• Paid Holidays
• FSA (Flexible Spending Accounts)
• HSA (Health Savings Account)
• Employee Assistance Program through PEO

The salary for this exempt-level position will be based on experience and qualifications within an established pay range.