Full-Time

Senior IT Consultant

Updated on 4/29/2024

Pliancy

Pliancy

51-200 employees

IT services for Capital Management and Life Sciences

Consulting

Senior

New York, NY, USA

Required Skills
Microsoft Azure
Communications
AWS
Requirements
  • Soft skills (Leadership, personality, relationship-building, communication, stress management)
  • Incredible sense of pride and passion for what you do with a team-centric mentality focused on succeeding together (collaboration, communication, documentation, improving processes)
  • Strong communication skills - Prompt and articulate emails, Slack messaging, and ticket notifications for keeping the client and team informed
  • Collaboration - Ability to encourage camaraderie and work cooperatively within a team
  • Experienced and comfortable supporting executive teams
  • 5+ years of general IT support experience
  • Attention to detail - Assist with the coordination of client projects, organize data and allocate consulting resources
  • Extensive macOS and Windows Desktop experience
  • Addigy/Jamf/Intune MDM (Device posturing) experience
  • Working Knowledge of Active Directory / Azure AD
  • Experience with Common SaaS Offerings (including but not limited to Microsoft365 / Box / Dropbox / Egnyte)
  • Working functional knowledge of Public Cloud (Particular emphasis on IaaS and PaaS Technology) [AWS, Google Cloud, Microsoft Azure]
  • Aptitude (Ability to learn new technologies quickly)
  • Troubleshooting (Ability to work through issues methodically)
  • Ability & willingness to properly document processes and assets
  • General understanding of network fundamentals including wireless mesh networks
  • Authorization to work in USA for any employer
  • Experience with cloud ID services, Okta / DUO and other MFA/SSO providers
Responsibilities
  • Accountable for successfully supporting multiple NYC-based clients by building relationships and providing exceptional IT thought leadership and service execution
  • Driving the adoption of forward-thinking technology in a rapid-growth environment
  • Identifying unique cutting edge solutions to business problems leveraging technology
  • Providing high-touch, premier support to executives, executive assistants, and staff
  • Troubleshooting day to day technical issues and assisting with daily requests
  • Coordinating the IT operations for clients
  • Creating new users, configuring laptops, and setting up their desks/workstations
  • Training and assisting on use of tools and technology to meet business needs
  • Collaborating closely with Managing Consultants to provide in-depth knowledge and guidance to Consultants
  • Serve as a team-specific subject matter expert for colleagues to assist with issue routing and escalation.
  • Documenting assets, configurations, passwords, processes, etc. and maintaining current and accurate documentation
  • Assisting with office moves, upgrades, and AV deployments

Pliancy offers a great work environment, particularly for those passionate about providing top-tier IT services in a people-centric way. The company focuses on critical areas like security, file management, and identity management, applying cutting-edge technology to serve crucial sectors such as Capital Management and Life Sciences. This emphasis on high-quality, scalable solutions positions it as a leader in the IT service industry for emerging companies, making it an excellent place for professionals looking to grow in a supportive and technologically advanced setting.

Company Stage

N/A

Total Funding

N/A

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

-12%

1 year growth

-9%

2 year growth

9%