Full-Time

Student Experience Specialist

Brain Station

Brain Station

501-1,000 employees

"Global digital skills training and workforce transformation provider"

Data & Analytics
Education

Mid, Senior

Miami, FL, USA

Required Skills
Sales
Communications
Marketing
Customer Service
Requirements
  • Bachelor's degree or equivalent experience
  • 5+ years experience in a customer or client-facing role, preferably in business development, recruitment, or growth marketing
  • Professional verbal and written communication skills; comfortable with cold outreach and building prospect lists
  • Demonstrable knowledge of pathways leading to specific career outcomes in a broad spectrum of areas within the technology industry is a strong asset
  • Familiarity with CRM and Sales tools is an asset
  • Strong attention to detail
  • A dedication to providing excellent customer service
  • Willingness to help out where needed in all facets of the organization
Responsibilities
  • Primary point of contact for student and educator inquiries
  • Work with the Experience lead to execute the best student experience for BrainStation students, alumni and educators
  • Track and report student data and feedback to measure program success and alumni outcomes
  • Oversee student onboarding and course preparation to ensure a smooth handoff to Educators for course delivery
  • Resource industry professionals as educators, guest speakers and mentors for BrainStation bootcamps and courses
  • Work closely with our global Experience Team to develop and implement strategies to grow our network of industry connections
  • Identify opportunities to improve the student experience and course delivery process with a continuous improvement mindset
  • Coordinate logistics with campus operations team to ensure the best student experience both in-person and online
  • Stay up-to-date on industry trends to position yourself as a subject matter expert in tech
  • Participate in the tech community and build the BrainStation brand

BrainStation is the global leader in digital skills training and workforce transformation. BrainStation hires Instructors from the most innovative and digitally advanced companies in the world including Google, Facebook, Shopify, Amazon and Nike. These industry experts help to design and deliver our content and as of 2020 BrainStation has trained over 100,000 professionals and some of the largest corporations in the world across our core disciplines; data, design, web development, product and marketing. BrainStation has students learning through online, Instructor-led training experiences across 100 countries and has physical offices and campuses in New York, London, Miami, Toronto and Vancouver to deliver premium in-person training as well.

Company Stage

M&A

Total Funding

N/A

Headquarters

New York, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
INACTIVE