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Full-Time

Sr. Manager

Engineering Operations, Regional Office Support

Confirmed live in the last 24 hours

Geico

Geico

10,001+ employees

Direct-to-consumer auto and home insurance

Financial Services

Senior

Lakeland, FL, USA + 1 more

More locations: Macon, GA, USA

Hybrid role based out of Macon, GA or Lakeland, FL, requires travel.

Category
IT Project Management
IT Support
IT & Security
Required Skills
Communications
Requirements
  • Bachelor’s degree in Information Technology, Engineering, or a related field
  • At least 7 years of experience in technical field engineering or a related discipline, with at least 3 years in a managerial role.
  • At least 1 year experience in IT infrastructure, networking, and systems support.
Responsibilities
  • Lead and manage a team of field engineers and technicians, ensuring effective coverage and support for all regional offices.
  • Oversee hiring, training, and performance evaluations, fostering a culture of excellence and continuous improvement.
  • Develop and implement best practices, standards, and procedures to enhance the efficiency and effectiveness of the team.
  • Ensure timely and efficient resolution of technical issues in regional offices, including hardware, software, network, and system problems.
  • Coordinate and manage on-site installations, maintenance, and upgrades of IT infrastructure and equipment.
  • Monitor and analyze the performance of technical support operations, identifying areas for improvement and implementing corrective actions.
  • Plan and oversee technical projects, including office relocations, infrastructure upgrades, and new technology rollouts.
  • Collaborate with other departments and stakeholders to align technical support activities with overall business objectives.
  • Ensure projects are completed on time, within budget, and to the required standards.
  • Develop and manage the department’s budget, ensuring efficient allocation of resources and cost control.
  • Optimize the use of tools, technologies, and resources to enhance service delivery and team productivity.
  • Act as a liaison between regional offices and the central IT department, ensuring clear communication and coordination.
  • Provide regular updates and reports to senior management on team performance, project status, and technical issues.
  • Stay up to date with the latest technology trends and advancements in field engineering.
  • Identify opportunities for process improvements, automation, and the implementation of new technologies to enhance service delivery.

GEICO provides a range of insurance products, with a primary focus on auto insurance. The company sells policies directly to consumers, which allows them to offer lower rates by eliminating intermediaries like brokers. Customers can obtain quotes, manage their policies, and file claims through GEICO's user-friendly website. In addition to auto insurance, GEICO also covers motorcycles, ATVs, RVs, as well as home and renters insurance. What sets GEICO apart from its competitors is its strong online presence and memorable advertising campaigns that enhance brand recognition and customer loyalty. The goal of GEICO is to simplify the insurance process for its customers while providing competitive rates and comprehensive coverage options.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Tulsa, Oklahoma

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • GEICO's strong financial performance, as evidenced by its recent $1.78 billion profit in Q2, indicates robust business health and growth potential.
  • The company's new fan engagement platform with MLB could enhance brand visibility and customer engagement.
  • Recognition of military service members through awards highlights GEICO's commitment to community and social responsibility, potentially attracting a loyal customer base.

What critics are saying

  • Allegations of discriminatory practices and ongoing legal challenges could damage GEICO's reputation and lead to financial penalties.
  • The competitive landscape in the insurance industry, with strong players like State Farm and Progressive, requires continuous innovation to maintain market share.

What makes Geico unique

  • GEICO's direct-to-consumer model allows it to offer competitive rates by eliminating intermediaries, unlike many traditional insurance companies.
  • The company's extensive online presence and user-friendly website provide a seamless customer experience for managing policies and filing claims, setting it apart from competitors.
  • GEICO's memorable advertising campaigns have significantly boosted brand recognition and customer loyalty, a competitive edge in the crowded insurance market.