Program Operations Support @ Raye IT Consulting

Operations & Logistics (7)
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Raye IT Consulting, LLC is a 8a certified minority woman-owned IT consulting and technology firm. Raye IT brings over 20 years experience in delivering mission-critical programs and support for the Federal Government and large agencies. We specialize in program and project management, capital planning and IT investment portfolio management, infrastructure support and application development deployment to include IT operations and maintenance. We deliver value through technical and managerial expertise – innovation, efficient processes, executable strategies, and methodologies that generate tangible and measurable results to our clients across the Federal, Civilian and DoD sectors.

Raye IT Consulting is looking for a highly experienced Operations Support Manager to support a U.S. Government agency. This individual will be responsible for providing technical and administrative support for the day-to-day operations of the customer. They will be responsible for troubleshooting and resolving technical issues, ensuring the smooth operation of systems and processes, and providing administrative support.

Program Operations Support responsibilities:

Provide technical support to customers and staff, troubleshooting and resolving issues promptly and professionally.
Monitor system performance and ensure that all systems and processes are running efficiently.
Install and configure hardware, software, and networks.
Perform system maintenance tasks, including system upgrades and patches.
Create and maintain user accounts and access levels.
Monitor network security and ensure compliance with policies and regulations.
Generate reports, analyze data, and document processes.
Provide administrative support to staff as needed.

Required Skills:

Bachelor’s Degree in appropriate field of study or equivalent work experience.
Proven experience in system administration and technical support.
Knowledge of Windows operating systems.
Knowledge of networking protocols and technologies.
Excellent problem-solving and customer service skills.
Able to handle multiple tasks and prioritize effectively.
Able to work independently and as part of a team

Benefits at-a-glance:

401(k).
401(k) matching.
Dental insurance.
Disability insurance.
Flexible spending account.
Health insurance.
Life insurance.
Paid time off.

Schedule:

Monday to Friday. (Hybrid)

Raye IT Consulting is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Program Operations Support

Raye IT Consulting

People at Raye IT Consulting

People at Raye IT Consulting