Bilingual Disability Case Manager

Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

What will you do?

We are responsible for managing disability claims to resolution. This includes:

• Determine eligibility to short and long-term disability, salary continuance benefits and assess claims

• Implement the right interventions to support timely recovery and return to work

• Build strong relationships with our Clients: employers and their employees

• Lead Clients during the absence and return to work period

• Drive telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning

• Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations 

What do you need to succeed?

• All post-secondary degrees are welcomed

• Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.

• Analytical and detail oriented, especially with complex claims and contracts

• Proactive and innovative

• Great communicator with authentic care and empathy touch

• Resilient and able to handle and overcome difficult and stressful situations

• Tech savvy – comfortable using multiples platforms and systems

• Thrives in a dynamic, fast paced environment

• Collaborative team player

What’s in it for you?

• Opportunities to learn new skills, grow and move into different roles

• Comprehensive training program with virtual classroom and ongoing learning to be set up for success

• Trusting, diverse and inclusive working environments

• Supportive leadership who’s focused on your success and well-being

• Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference

• Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities

• We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:

  • Comprehensive benefits

  • Retirement & stock investment  

  • Pay for performance reward

  • Wellness programs, benefits and health incentives

  • Paid vacation based on experience and additional days to support family care and personal emergencies

  • Time off for enrichment experiences through a Sabbatical program

  • Investment in not-for-profit organizations that are important to you

Curious about the day-to-day of a Sun Life Disability Case Manager? Follow Sabrina’s experience for the day : https://www.linkedin.com/posts/sun-life-financial_curious-about-the-day-to-day-of-a-sun-life-activity-7219340568831700993-57f7?utm_source=share&utm_medium=member_desktop