Job Summary:

We are seeking a highly motivated and detail-oriented Client Technology Staging Technician to contribute to our dynamic team. In this critical role, you’ll directly contribute to client satisfaction by crafting high-performance PCs that meet their specific needs. You’ll leverage your technical expertise and problem-solving skills to ensure efficient, accurate assembly, upholding Abacus’ industry-leading standards.

Responsibilities (including, but not limited to the following):

• Build and configure client PCs using the Abacus standard PC build and procurement process.
• Manage and maintain inventory systems for internal hardware, ensuring accurate tracking and data integrity.
• Collaborate with the Procurement Team to receive, tag, and track incoming IT equipment.
• Initiate requests for hardware restocking to maintain optimal internal inventory levels.
• Utilize ConnectWise ticketing system to manage PC build times and meet daily service level agreements (SLAs).
• Work with PC imaging and pre-built PC build scripts when applicable, streamlining the build process.
• Adhere to Abacus PC build checklists and any custom client checklists
• Provide daily and weekly status updates to the PC Build Manager, including completed tickets, deployed machines, and estimated upcoming workload to facilitate proactive planning.
• Collaborate with engineering to explore scripting and RMM (Remote Monitoring and Management) tools for process automation, fostering continuous improvement.
• Work collaboratively with teammates to identify and implement improvements to PC build and procurement workflows, optimizing efficiency.
• Safely lift and maneuver computer hardware weighing up to 25 lbs, adhering to safety protocols.
• Schedule and prepare hardware for courier or FedEx delivery, ensuring timely and secure shipment.
• Report to our San Francisco office Monday – Friday

Skills:

• Basic understanding of PC hardware components and assembly processes.
• Proficiency with Windows operating system installation and configuration.
• Working knowledge of basic desktop and network troubleshooting principles (BSOD, IPConfig, Active Directory concepts).
• Excellent communication (written and verbal), organizational, and time management skills.
• Ability to independently troubleshoot and resolve hardware issues (video cards, USB devices, and drivers).
• Familiarity with core Microsoft Office applications (Excel, Outlook, Word, PowerPoint) and Microsoft cloud services (Office 365, Intune, AzureAD)
• Ability to work effectively in a fast-paced environment, prioritizing and meeting deadlines consistently.
• Strong attention to detail and a commitment to high-quality PC builds, ensuring client satisfaction.
• Ability to collaborate effectively with colleagues and manage resources efficiently.

Qualifications:

• High school diploma or equivalent.
• Basic understanding and experience with PC support.
• Proficiency in installing Windows software, applications, antivirus solutions, and security patches.
• Professional appearance and behavior, including punctuality

Benefits of Working for Abacus:

• Competitive salary and benefits package, including medical, dental, vision, 401(k) retirement savings plan
• Opportunities for professional development and skill advancement through ongoing education and training programs.
• Positive and collaborative work environment that values teamwork and innovation.
• Exposure to a diverse range of technologies and industry best practices.