Full-Time

Client Technology Staging Technician

Posted on 6/8/2024

Abacus Group LLC

Abacus Group LLC

201-500 employees

Managed IT and cybersecurity for financial services

Data & Analytics
Fintech

Entry

San Francisco, CA, USA

Required Skills
Communications
PowerPoint/Keynote/Slides
Requirements
  • Basic understanding of PC hardware components and assembly processes.
  • Proficiency with Windows operating system installation and configuration.
  • Working knowledge of basic desktop and network troubleshooting principles (BSOD, IPConfig, Active Directory concepts).
  • Excellent communication (written and verbal), organizational, and time management skills.
  • Ability to independently troubleshoot and resolve hardware issues (video cards, USB devices, and drivers).
  • Familiarity with core Microsoft Office applications (Excel, Outlook, Word, PowerPoint) and Microsoft cloud services (Office 365, Intune, AzureAD)
  • Ability to work effectively in a fast-paced environment, prioritizing and meeting deadlines consistently.
  • Strong attention to detail and a commitment to high-quality PC builds, ensuring client satisfaction.
  • Ability to collaborate effectively with colleagues and manage resources efficiently.
Responsibilities
  • Build and configure client PCs using the Abacus standard PC build and procurement process.
  • Manage and maintain inventory systems for internal hardware, ensuring accurate tracking and data integrity.
  • Collaborate with the Procurement Team to receive, tag, and track incoming IT equipment.
  • Initiate requests for hardware restocking to maintain optimal internal inventory levels.
  • Utilize ConnectWise ticketing system to manage PC build times and meet daily service level agreements (SLAs).
  • Work with PC imaging and pre-built PC build scripts when applicable, streamlining the build process.
  • Adhere to Abacus PC build checklists and any custom client checklists
  • Provide daily and weekly status updates to the PC Build Manager, including completed tickets, deployed machines, and estimated upcoming workload to facilitate proactive planning.
  • Collaborate with engineering to explore scripting and RMM (Remote Monitoring and Management) tools for process automation, fostering continuous improvement.
  • Work collaboratively with teammates to identify and implement improvements to PC build and procurement workflows, optimizing efficiency.
  • Safely lift and maneuver computer hardware weighing up to 25 lbs, adhering to safety protocols.
  • Schedule and prepare hardware for courier or FedEx delivery, ensuring timely and secure shipment.
  • Report to our San Francisco office Monday – Friday

Abacus Group provides a comprehensive suite of managed IT and cybersecurity services tailored for the financial services industry, including a best-in-breed technology platform, cybersecurity vulnerability and remediation management, and advanced cybersecurity testing. Their Abacus Cloud platform offers scalable public cloud application hosting and cybersecurity services to meet the compliance and storage needs of alternative investment firms.

Company Stage

Private

Total Funding

N/A

Headquarters

New York, New York

Founded

2008

Growth & Insights
Headcount

6 month growth

0%

1 year growth

29%

2 year growth

101%