Technical Support Engineer

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

As a Technical Support Engineer at Front, you will play a critical part in streamlining our procedures to resolve issues more quickly. You will be the primary technical contact for our thousands of users and a key contributor to the Front customer experience. By staying close to our users, you will play a role in shaping our future product design. If you are technical, passionate about customer experience & team productivity, we'd love to get to know you.

This is a remote role based out of Ireland.

What will you be doing?

• Provide customers with delightful experiences by helping them resolve technical issues

• Master Front’s product capabilities and serve as a technical subject matter expert for our support organization

• Participate in testing of new and updated features

• Take part in the“on-call” rotation for urgent customer requests

• Build internal processes to scale a support team

• Querying/analyzing logs

• Running basic SQL queries and run scripts

What skills and experience do you need?

• Product mindset – we’re a product company on a mission to “advance how people work” 

• Strong technical and troubleshooting skills 

• Ability to remain calm, composed and articulate when dealing with tough customer situations

• Experience providing technical support for cross-platform products (web, iOS, Android, etc.)

• Experience with the following systems required: HTTP, HTML, REST, MySQL

• Not required but nice to have: Node.js, email, React, Redux

What we offer:

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Fully covered private health insurance

• Paid parental leave 

• Generous paid time off

• Fully remote role

• Mental health support with Workplace Options

• Family planning support with Maven

• 75 Euro per month Lifestyle Stipend to spend on fitness and other activities

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice