Customer Data Management Analyst

The Opportunity

Join a company that finds solutions to complex challenges. With expertise in influenza science and beyond, our team works on the latest research and pioneering technologies to improve the manufacturing process and the effectiveness of influenza vaccines. We operate as one integrated global organization drawing together expert staff from different countries to collaborate. Together, we are working to protect communities from seasonal influenza and global pandemic threats. When you join CSL Seqirus, you join a team dedicated to making a difference in people's lives. It's a feeling of possibility, creativity, and purpose to deliver our promise.

Job Summary

The Customer Data Analyst supports the management, optimization, and modernization of customer and membership data and related processes across business segments (Retail, Wholesale/Distribution, Healthcare Providers). This role ensures the accuracy and compliance of customer and membership records, drives process improvements, and collaborates cross-functionally to support business objectives. The position partners with Sales, Distribution & Logistics, Finance, and IT to prioritize data initiatives and support strategic goals from a manufacturer’s perspective.

Job Responsibilities

• Manage the creation, maintenance, and quality of customer master data in SAP, Model N, and other related systems ensuring accuracy, compliance, and alignment with business objectives.
• Validate and process customer and membership documentation, including eligibility verification and contract alignment for healthcare providers and distribution partners.
• Support onboarding and updates for new and existing customers and group purchasing organization (GPO) memberships and Physician Buying Groups (PBG) ensuring timely and accurate setup in internal systems.
• Support internal teams with membership-related inquiries and documentation, including contract terms and pricing eligibility.
• Identify and implement process improvements, including automation and modernization of customer and membership data workflows.
• Analyze operational needs, solve complex problems, and provide recommendations to support Sales, Distribution, and Executive Leadership.
• Ensure compliance with regulatory requirements and internal controls through regular audits and adherence to established policies and procedures.
• Build and maintain strong relationships with internal and external stakeholders, including Sales, Finance, Distribution & Logistics, Marketing, Market Access, and IT.
• Provide peer support, share knowledge, and assist Customer Account Analysts with critical questions or “fix on fail” solutions to prevent issues from delaying shipments.
• Maintain documentation and standard operating procedures for customer and membership data processes.
• Participate in meetings with IT and business partners to review system performance, address issues, and support continuous improvement.
• Support audit requests and data validation efforts related to membership and customer master data.
• Contribute to cross-functional initiatives that improve data quality, operational efficiency, and customer experience.

Qualifications

• Bachelor’s degree in Business, Data Management, Information Systems, or related field.
• 3–5 years of experience in customer master data management, membership operations, or process improvement, preferably within the pharmaceutical, medical device, or life sciences industry.
• Experience with GPO/PGB operations, pharmaceutical distribution, or healthcare contracting preferred.
• Experience managing large customer and membership data sets and integrating data across multiple systems.
• Proficiency in SAP (Customer Master, OTC processes); Model N experience is a plus.
• Advanced skills in Excel and Power BI; automation tool experience is a plus.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and collaboration skills, with the ability to work cross-functionally.
• Demonstrated ability to drive change and improve data processes in a collaborative environment.

Preferred Experience

• Experience in influenza vaccine distribution, biopharma commercial operations, or healthcare supply chain.
• Knowledge of healthcare provider customer master data, GPO membership processes, and customer segmentation.
• Experience supporting membership documentation, contract alignment, and pricing eligibility for manufacturer or distributor operations.

The expected base salary range for this position at hiring is $66,000 – $78,000. Please note this salary range reflects the minimum and maximum base pay that CSL expects to pay for this position at the listed location as of the time of this posting. Individual base salary for a successful candidate is determined by qualifications, skill level, experience, competencies and other relevant factors. In addition to base salary, total compensation for this role may also include incentive compensation.

Our Benefits

CSL Seqirus employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL Seqirus offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL Seqirus has many benefits to help achieve your goals.

Please take the time to review our benefits site to see what’s available to you as a CSL Seqirus employee.

About CSL Seqirus

CSL Seqirus is part of CSL. As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. With state-of-the-art production facilities in the U.S., the U.K. and Australia, CSL Seqirus utilizes egg, cell and adjuvant technologies to offer a broad portfolio of differentiated influenza vaccines in more than 20 countries around the world.

We want CSL Seqirus to reflect the world around us

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL.

Do work that matters at CSL Seqirus!

Watch our ‘On the Front Line’ video to learn more about CSL Seqirus