Contact Center Agent
Posted on 3/28/2023
Rue Gilt Groupe

1,001-5,000 employees

Off-price e-commerce portfolio company
Company Overview
Rue Gilt Groupe wants to be the most engaging online, off-price style destinations, connecting world-class brands to the next-generation shopper. Every day they work to demonstrate being Kind, Passionate, Collaborative, Innovative, Tenacious, & Empowered.
Houston, TX, USA
Experience Level
Desired Skills
Customer Service
Customer Success & Support
Social Media
  • Minimum of 1-year call center experience
  • Willing to work any shift from Monday - Sunday from 9am-9pm EST
  • Reside in one of the following states: Florida, Pennsylvania, North Carolina, Kentucky, Texas, South Carolina, North Dakota, Indiana, Wisconsin, Iowa, Minnesota, or Missouri
  • High school diploma or equivalent
  • 1-3 years of experience in a call center environment
  • Knowledge of call center customer service practices and principles
  • Proficient data entry and typing skills with an eye for accuracy and detail
  • General computer usage proficiency
  • Superior listening, verbal, and written communication skills
  • Solution oriented to meet stressful situations with professionalism and a focus on resolution
  • At Rue Gilt Groupe (RGG), our Customer Contact team enjoys the benefits of working 100% from home and being part of a strong team culture built on a passion for creating best-in-class customer experiences and fostering a fun and supportive work environment
  • As an ambassador of RGG, your role will be to support our Members in placing orders, answering questions, managing returns, and seeking resolution to challenges
Desired Qualifications
  • Not required, but experience with luxury brands and/or e-commerce retail is a !