Job Summary

We are seeking an experienced UX Research Manager to lead our research efforts, blending both qualitative and quantitative methodologies to drive user-centric design decisions. This hands-on role will involve managing end-to-end research processes, from strategy development to execution, analysis, and reporting. You will play a pivotal role in shaping the user experience and ensuring that our products meet the needs of our users. The ideal candidate has a deep understanding of UX research, a strategic mindset, and a passion for delivering actionable insights. This role reports to director of UX and design.

Job Description

• Lead and manage UX research initiatives, applying both qualitative and quantitative research methodologies to gather deep insights into user needs, behaviors, and pain points.

• Collaborate with cross-functional teams (Product, Design, Engineering, Marketing) to define research goals and align on business objectives.

• Conduct user interviews, surveys, usability tests, field studies, and data analysis to inform product strategy.

• Develop and maintain user voice programs such as customer satisfaction (CSAT) reports, Net Promoter Scores (NPS), and other feedback mechanisms

• Analyze user feedback, survey data, and product usage patterns to identify trends and actionable insights that will influence product development.

• Build and maintain user personas, journey maps, and experience frameworks to inform design and development.

• Develop research strategies and create a roadmap for ongoing research needs across the organization.

• Work hands-on with research tools (e.g., Optimal Workshop, User Testing, SurveyMonkey, DSCOUT, etc.) and analytics platforms (e.g., Google Analytics, Adobe etc.)

• Mentor and guide other UX designers/researchers and work with product managers and designers to integrate research insights into the design process.

• Own and manage ongoing user research reports, including regular updates on user satisfaction metrics and key learnings.

• Foster a user-centered culture by advocating for user insights in decision-making across the organization.

MINIMUM JOB REQUIREMENTS

• Bachelor’s degree in design, human-computer interaction (HCI) or related degree.

• Research Expertise: Proficiency in a wide range of research methodologies, including user interviews, surveys, usability testing, A/B testing, and analytics.

• Tools: Expertise with research and analytics tools with a proven ability to choose the right tool for the job.

• User-Centered Design: Strong understanding of design thinking and user-centered design principles.

• Data Analysis: Ability to analyze complex data sets, extract actionable insights, and communicate findings clearly to stakeholders.

• Reporting: Experience developing and owning user voice programs (CSAT, NPS, etc.) and creating comprehensive, executive-level reports.

• Communication: Excellent written and verbal communication skills, with the ability to translate research findings into clear, actionable insights.

• Collaboration: Proven ability to work cross-functionally with Product, Design, Engineering, and Marketing teams.

• Leadership: Ability to lead research initiatives independently. Experience mentoring junior researchers.

PREFERRED JOB REQUIREMENTS

• Master’s degree in human-Computer Interaction (HCI), Psychology, Anthropology, or related field.

• Experience working in an Agile development environment.

• Previous experience in establishing research strategies and reporting frameworks.

• Knowledge of advanced statistical techniques for quantitative research (e.g., regression analysis, factor analysis).

• Experience with healthcare or E-commerce.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$115,440.00 - $173,160.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.